Partner Contact Center Powered by Vonage vs Declarative Lookup Rollup Summaries (DLRS)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

DLRS (Declarative Lookup Rollup Summaries) is a community-driven, open-source Salesforce app that lets you create powerful rollups across both master-detail and lookup relationships; without writing a single line of code. Whether you’re a company monitoring opportunities per account, a nonprofit looking to track donation totals per donor, or a school calculating total credits per student, DLRS does the heavy lifting. You can configure rollups to run in real-time, on a schedule, or manually, all through a simple interface. Built and maintained by the Salesforce community, DLRS is ideal for organizations who need trusted, flexible solutions inside their CRM. With over a decade of use across sectors, DLRS is one of the most beloved tools in the Salesforce ecosystem.