Partner Contact Center Powered by Vonage vs SOAPbox Real-Time Database Connector

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

The Soapbox Real Time Database Connector allows Force.com developers to connect and manipulate data in-real time from the Salesforce.com platform by calling a single line of code. This solution connects to your on-premise database(s) via web services and allows developers to focus on the solution and not the plumbing between Salesforce.com and your on-premise systems. We provide a cost effective alternative to the current Lighting Connector option for you organization. Want to view an accounts related AR invoices from your ERP system? No problem. Want to create a service request in your customer service application from Salesforce.com? The SOAPbox can handle that too. These libraries allow a developer to create whatever solution they wish. Since the solution is native APEX you can use these libraries in triggers, batches, visual force pages, and anywhere else APEX can be called. The SOAPbox handles all of the web service calls and results parsing between your Salesforce instance and your database(s). NOTE: Please contact us to receive your Data Connector or a login to our demo database so you can explore the entire application.