Partner Contact Center Powered by Vonage vs Seismic Enablement Cloud™

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

With Seismic’s integration for Salesforce, sellers can access hyper-relevant content to engage buyers without leaving Salesforce. Boost sales efficiency and productivity with AI-powered content recommendations and targeted playbooks for every deal, right inside Salesforce. Embed Seismic directly in Experience Cloud to provide partners with access to content, workspaces, just-in-time training, and AI-backed recommendations inside any record. Create a direct sync from Salesforce Libraries to Seismic for a seamless flow of data and content, ensuring seller actions are always linked to the right Salesforce records. This saves sellers time and allows you to measure the impact of content and training on business outcomes. For Financial Services, revolutionize your client interactions by leveraging Seismic within the Salesforce Financial Services Cloud. Empower your team to access and deliver personalized client-facing content directly from Salesforce.