Partner Contact Center Powered by Vonage vs Sales Process Optimizer

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

The Sales Process Optimizer™ presents a profile-specific Sales Playbook in an intuitive graphical format. Configurable to enable a company's best practices, SPO drives desired behaviors to increase sales performance. Key activities are suggested to generate outcomes that advance the sales stages and produce a predictable forecast. Benefits: • Improved execution of best practices to increase win-rates and profit margins • Increased utilization and user adoption of Salesforce® • Better coaching and development for new hires to reduce time to profitability Included: • Each Stage includes links to job aids, relevant coaching tips • Ability to create appropriate/related activities • Pipeline Optimizer to Improve forecast accuracy, real pipeline visibility and sales velocity SPO is effective in organizations with one or more of the following selling environments: • Enterprises looking to provide common processes and language • Transition to solution selling • Price and margin erosion • High turnover of sales employees • Multiple levels of influence in decision making process