Partner Contact Center Powered by Vonage vs Klipfolio

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Klipfolio PowerMetrics is lightweight analytics and dashboard software used by thousands of data-minded business leaders and their teams. Importing your data and modifying it is easy for anyone to do. Once imported, you can visualize your data into charts and filter or segment your data without any technical help. Easily compare time periods and explore historical trends in your data. PowerMetrics automatically keeps your data in sync and tracks your data history. Calculated metrics ensure the data you’re tracking is exactly what you’re looking for. You can even combine metrics that merge data from different data sources. Dive deeper into your data by adjusting date ranges, switching to hourly, monthly, or yearly views, and filtering by specific dimensions.