Partner Contact Center Powered by Vonage vs Iconixx

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Iconixx delivers value with: configurable, role-based dashboards; self-service analytical capabilities; native approval workflow; pre-configured business rules and formulas library; improved compliance with a complete audit trail of every action; reduced administrative costs; reduced time-to-market for incentive compensation plan changes or new incentives; forecasts of total incentive compensation expenses based upon historical trends with seasonality factors; and, analysis of plan effectiveness with “what if” modeling/ forecasting, including side-by-side comparisons of predicted results. The rich user interface enables users to easily manage complex, date effective territory and quota assignments, hierarchy definitions, and incentive plan assignments. The complete solution is accessible on any mobile device by all users, sales executives, sales leadership and administrators, anytime, anywhere.