Partner Contact Center Powered by Vonage vs Mindmatrix Direct and Channel Enablement Software

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Mindmatrix is not only a premier software platform, but a group of diverse,customer-oriented people who share a common goal to help you sell better, and have done so for the past 22 years. As a software, Mindmatrix combines Partner Relationship Management (PRM), Channel Marketing, Asset Management, Sales Enablement, and Marketing Automation for the complete enablement of your sales and marketing teams. This unified platform takes you through every step in the sales process from lead to revenue, enabling your sales channels to sell more, faster. The Mindmatrix-Salesforce integration adds value to the Salesforce Community by bringing Mindmatrix channel enablement tools to the Salesforce Community PRM Portal, making it more powerful. The integration brings Mindmatrix channel and sales enablement software platform's key modules such as playbook, training and certification, assets, channel reporting and enablement to the Salesforce Community Portal. The entire integration is compatible with Lightning Bolt, the technology vastly used by Salesforce in its Community portal.