Partner Contact Center Powered by Vonage vs Impowr Freemium

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Give Salesforce users a way to import spreadsheets themselves, within boundaries set by an admin. With Impowr, users upload files through our Import File Component and follow an approved Import Mapping. ✔ Keep control: Admin-defined mappings restrict which Salesforce objects and fields users can import into. ✔ Use real Excel files: Import from multi-sheet workbooks without converting them to CSV. ✔ Handle more than simple uploads: Insert, update or upsert records, including related records and parent-child data within the approved mapping. ✔ Respect user permissions: Imports run with each user’s own Salesforce permissions, keeping audit trails accurate. ✔ Find and fix errors: Clear, in-app error files show users what needs attention. Use Cases: ✔ Sales Cloud – importing products to opportunities ✔ Technology / Financial Services – quotation, order and pricing data ✔ Education Cloud – recruitment and admissions data ✔ Education Cloud – event management and systems bookings ✔ Nonprofit Cloud – fundraising and donor data management ✔ Nonprofit Cloud – recurring donation schedules ✔ Manufacturing Cloud – bill of materials (BOM) ✔ Hospitality / Retail – customer review data