Partner Contact Center Powered by Vonage vs Gecko HRM | All-in-One HR solution with powerful analytics and AI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Gecko HRM is a flexible, all-in-one HR management system, built on Salesforce and trusted by organisations across 30+ countries. It combines a full suite of HR capabilities, from recruiting, onboarding / offboarding, performance and training management, to absence tracking, workforce administration, reporting and analytics. It supports integrations with 100+ systems (like payroll, ERP, e‑signatures, calendars and job boards) via open APIs. WORKFORCE ADMINISTRATION • Employee Profiles • Organisation Management • Leave Management • Timesheets • Offboarding • Assets • Surveys TALENT MANAGEMENT • Recruiting • Onboarding • Performance Management • Goals • Performance Talks • 1:1 Talks • Performance Reviews • 360° Feedback • Training Administration • Competence Model EXPERIENCE • Powerful Analytics • Custom Dashboards • Gecko AI • Employee Hub • Manager Hub CONNECT & GROW • 100+ Integrations • Powerful Extensions • Mobile App • Intranet CMS (News)