Partner Contact Center Powered by Vonage vs Dashcord

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

A uniquely native marketing automation solution providing maximum flexibility for you to run your campaigns from Salesforce. An easy to use interface providing drip & nurture campaigns, tracking and scoring of activity from web/email/SMS/print, and personalized email and SMS communications based on recipient profiles — without you or your data ever having to leave Salesforce. An event management and appointment booking solution providing end-to-end support for events and time based bookings — invitations, registration, ticketing, payment, calendaring, capacity management, WebEx integration and more. Suitable for a wide range of event types, free or paid — Dashcord helps you to increase event participation while also improving the quality of your Salesforce data. Dashcord is 100% native to Salesforce. That might leave you asking … why? When most other marketing apps for Salesforce are not native, or call themselves “native” when in reality they are just thin front-ends to non-Salesforce apps — why did Dashcord choose to build fully native apps instead of just another off-platform solution? Talking to customers who have made the switch, the answer is clear: NATIVE MATTERS!