Partner Contact Center Powered by Vonage vs Fusebill for Salesforce

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Fusebill simplifies subscription billing management by automating many manual accounting and financial processes and workflows. Our cloud-based platform gives companies the freedom to grow their businesses, the flexibility to capitalize on new product opportunities, and the agility to maintain a competitive edge. FLEXIBILITY Fusebill's built-in flexibility allows daily, monthly, quarterly or customized customer billing schedules. You can also manage and customize single customer or group discounts. Product catalogs in Fusebill are synchronized to Salesforce Pricebooks for use within opportunities and quotes. Plans in Fusebill synchronize with Pricebooks in Salesforce. Once you activate the account and the subscription, all Fusebill data is pushed back into Salesforce including invoice information. SECURITY Fusebill understands your billing information is crucial to your business. Our security program and process is designed to protect you and your data. Easily collect payments and manage payment methods backed by PCI Level 1 security certification to ensure your peace of mind. COST CERTAINTY Access all Fusebill features at a flat price for the entire year.