Partner Contact Center Powered by Vonage vs Rootstock ERP and Inventory Management

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Rootstock is the AI-native ERP (enterprise resource planning) system built natively on Salesforce for product-centric companies: the manufacturers, distributors, and service businesses that build, sell, and service physical products. Rootstock unifies order management, inventory management, production, supply chain, field service, projects, and financials on a single real-time data model. AI is structurally embedded in the platform rather than bolted on, and agents work from one governed data model that already holds your orders, inventory, suppliers, and financials, so they can see what’s happening on the floor and act on it in seconds. That single data model is what makes Rootstock built for the agentic era. Every order, work order, purchase order, inventory record, service call, and financial transaction is immediately visible in Salesforce, giving AI agents governed, real-time access to the same data your people work from, with permissions enforced at every step. For inventory management, that means stock levels and availability update the moment an order is booked or a work order is completed, across every site and warehouse. Sales can promise accurate ship dates, and plan