Partner Contact Center Powered by Vonage vs Mass Update Contacts 2

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Either standard account address can be copied to its selected contacts' standard addresses. This is especially useful if the account address changes and contact addresses should also change. The ability to select which contacts are changed - or all at once - allows admins to ensure optimal data quality. Column sorting allows you to find the contacts you want quickly and easily. Versions 2 include custom buttons for the Account layout and Contact related list and easily accessible installation instructions.