Partner Contact Center Powered by Vonage vs Incentives JOOPY

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Incentives SPM is designed to help companies from variety of industry segments (E.G: Finance & Insurance, Telecom, Automotive, Pharma & Healthcare ) to overcome all its sales operations, commissions and bonuses calculations challenges, through all its subsidiaries, sales employees and partners enabling them focus on their business targets and customers, to maximize their results. Through employee web portal Incentives SPM is available anytime from any smart device, including Mobile capacity, and introduces a new employee-centric approach in motivating the entire distribution network to achieve its goals and objectives. Available both on Cloud SaaS Mode and On-premise version, Incentives SPM is composed of the following major functional components: - Sales Operations Management - Commission Models Management - Automatic data loading and Salary file distribution - Employee Portal, Dashboards, Reports and Self Services - Simulation and 'Next Best Action' (Predictive and Prescriptive Analysis) - Workflows