SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
- force2×1.20%
- force com2×1.20%
- interactive2×1.20%
- messaging2×1.20%
b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension
Seamlessly integrating b+s Connects for Service Cloud Voice with Salesforce Agentforce, this feature allows customers to escalate from a chatbot to a human agent via a callback request, ensuring a smooth transition with full interaction context preserved. Core Features - Escalation with contextual awareness. This Agenforce action provides your human agents with the details they need to provide great service from the get-go. - Scalable & secure, this extension is built for mid-to-large contact centers, compliant with data standards. - Streamlined setup that provides for a quick integration with b+s Connects for Service Cloud Voice. Business Benefits - Enhance customer satisfaction with minimal wait times. - Optimize agent productivity through interaction continuity. - Manage peak demand efficiently across industries.
Top keywords
- service3×2.50%
- agent2×1.67%
- cloud2×1.67%
- cloud voice2×1.67%
- connects2×1.67%
- connects for service2×1.67%
- human2×1.67%
- interaction2×1.67%
- provides2×1.67%
