SMS Magic & Conversive | Conversational Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
- force2×1.20%
- force com2×1.20%
- interactive2×1.20%
- messaging2×1.20%
Skillsoft CAISY™ for Agentforce
Ever wish your support teams could practice tough work conversations without the pressure of getting it wrong? Meet Skillsoft CAISY™ (pronounced "K-see"), your AI-powered coaching partner for real-life learning in the flow of work. The CAISY conversational training experience creates a safe, interactive space where employees can experiment, learn, and refine their communication skills. The best part? No judgment, no risk. Every response your learners make is met with real-time, adaptive feedback — not just highlighting what they nailed but pinpointing the spots where they can grow. Here’s where Skillsoft CAISY™ for Agentforce changes the game for customer support training. Forget about asking your people to wait for days for feedback after a tricky call. CAISY steps in immediately, evaluating real customer interactions using its conversation rubric to provide a criteria rating and instructive feedback. The magic happens when CAISY dynamically creates custom learning scenarios based on your team's actual cases, letting users practice for the situations that matter most. The result? Faster feedback loops. Smarter team development. Real improvements you’ll notice in every call.
Top keywords
- caisy5×2.84%
- feedback4×2.27%
- call2×1.14%
- creates2×1.14%
- customer2×1.14%
- learning2×1.14%
- practice2×1.14%
- real2×1.14%
- skillsoft
