SMS-Magic | Business Messaging vs Medallia Frontline Engagement and Quality Management for Salesforce

Based on the data on this page, SMS-Magic | Business Messaging is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Medallia Frontline Engagement and Quality Management for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: SMS-Magic | Business Messaging at paid, Medallia Frontline Engagement and Quality Management for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

SMS-Magic | Business Messaging has the larger user base (1,135 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Medallia Frontline Engagement and Quality Management for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage admins who need fast install and low risk should default to SMS-Magic | Business Messaging; mid-market and enterprise admins with specific feature requirements should evaluate both — Medallia Frontline Engagement and Quality Management for Salesforce's 0-review base may include the workflow context that matches your specific use case better than SMS-Magic | Business Messaging's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is SMS-Magic | Business Messaging or Medallia Frontline Engagement and Quality Management for Salesforce cheaper?

Both SMS-Magic | Business Messaging and Medallia Frontline Engagement and Quality Management for Salesforce offer paid plans only. SMS-Magic | Business Messaging starts at paid; Medallia Frontline Engagement and Quality Management for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose SMS-Magic | Business Messaging or Medallia Frontline Engagement and Quality Management for Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. SMS-Magic | Business Messaging does carry the larger published review base (1,135 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SMS-Magic | Business Messaging or Medallia Frontline Engagement and Quality Management for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. SMS-Magic | Business Messaging has the deeper published review base (1,135 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

SMS-Magic | Business Messaging typically suits early-stage and growth-mode teams based on its published review base (1,135 reviews). Medallia Frontline Engagement and Quality Management for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.