SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
- force2×1.20%
- force com2×1.20%
- interactive2×1.20%
- messaging2×1.20%
RWS Language Weaver for Live Agent
As a global company, you provide support to customers who speak many different languages in many different regions of the world. Improve your customers’ satisfaction and loyalty by communicating directly in their language when they seek help. To offer your customers the best support experience, you need to have subject matter experts on staff and predict when your customers might need them. This uncertainty may lead to understaffing or overstaffing. RWS Language Weaver can help you solve this problem and connect the subject matter experts you already have on staff to your customers regardless of the language they speak. Using RWS Language Weaver, your agents can translate all necessary communications directly in Live Agent, successfully addressing customer requests even if they don’t speak the language. This allows your team to support more customers with no additional staff. As a result you can improve response times, limit a customer wait times, and increase the pool of customers addressed by your support teams.
Top keywords
- customers7×4.32%
- language5×3.09%
- support4×2.47%
- speak3×1.85%
- staff3×1.85%
- customer2×1.23%
- different2×1.23%
- directly2×1.23%
- experts2×