SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
- force2×1.20%
- force com2×1.20%
- interactive2×1.20%
- messaging2×1.20%
RightAnswers | Enterprise Knowledge Management
Having useful knowledge that’s easy to find is a fundamental need of any service and support center. RightAnswers’ workflows and processes employ knowledge best practices to ensure your knowledgebase and access to content is flexible, complete and up-to-date. Seamless integration with Salesforce means agents find knowledge without leaving their Salesforce screen, easing their work and reducing training time. Our powerful search, advanced filters, tagging, favorites and FAQs lets agents, customers and end-users quickly find answers. Social aspects such as forums and comments enable users to help each other. With 450+ clients and 10s of millions of users, we streamlined the onboarding process to get you up-and-running in 90 days or less. Our unique, complimentary Client Success Program provides the necessary expertise to continually drive effectiveness and adoption throughout the course of our relationship. Typical results: • 38% increase in NPS • 14% improvement in customer satisfaction • 78% successful self-service searches • 38% reduction in call volume due to web and mobile self-service • 50% reduction in time to proficiency • 70% increase in service rep retention
Top keywords
- find3×1.74%
- knowledge3×1.74%
- 382×1.16%
- agents2×1.16%
- reduction2×1.16%
- salesforce2×1.16%
- self-service2×1.16%
- service2×1.16%