Side-by-side comparison · 24 data points
Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now”
| DocuSign eSignature for Salesforce | Sprout Social | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Customer care teams can move faster through their workflows with Agentforce’s accelerated, cross-channel insights. Sprout’s social data integrates into Service Cloud so Agentforce can populate a complete view of a customer’s engagement with your brand.
| Metric | DocuSign eSignature for Salesforce: The trusted eSignature solution | Sprout Social: Agent assistant for Service Cloud, Social Customer Care |
|---|---|---|
| Rating | 4.5 ★ | — |
| Total reviews | 4.6k | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | 3 |
| Review velocity (30d) | 0 new | — |
| Languages | 12 supported | 1 supported |
| Listed since | Mar 2010 | Feb 2025 |
Based on the data on this page, DocuSign eSignature for Salesforce: The trusted eSignature solution is the stronger choice for most Salesforce AppExchange admins — 4.5★ vs Sprout Social: Agent assistant for Service Cloud, Social Customer Care's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Sprout Social: Agent assistant for Service Cloud, Social Customer Care offers a free tier (free) while DocuSign eSignature for Salesforce: The trusted eSignature solution starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
DocuSign eSignature for Salesforce: The trusted eSignature solution has the larger user base (4,647 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Sprout Social: Agent assistant for Service Cloud, Social Customer Care's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to DocuSign eSignature for Salesforce: The trusted eSignature solution; mid-market and enterprise admins with specific feature requirements should evaluate both — Sprout Social: Agent assistant for Service Cloud, Social Customer Care's 0-review base may include the workflow context that matches your specific use case better than DocuSign eSignature for Salesforce: The trusted eSignature solution's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: DocuSign eSignature for Salesforce: The trusted eSignature solution audit • Sprout Social: Agent assistant for Service Cloud, Social Customer Care audit
| Listed |
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| Last updated | — | — |
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| Keyword | DocuSign eSignature for Salesforce | Sprout Social |
|---|---|---|
| and service | #1 | Not ranked |
| email to case | #1 | Not ranked |
| sensitive data | #1 | Not ranked |
| sprout social | Not ranked | #2 |
| social customer care | Not ranked | #4 |
| Signal | DocuSign eSignature for Salesforce | Sprout Social |
|---|---|---|
| Average rating | 4.5 ★ (4.6k) | — |
| Rating distribution | 550% 40% 30% 20% 150% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
Sprout Social: Agent assistant for Service Cloud, Social Customer Care is the cheaper option — it offers a free plan (free). DocuSign eSignature for Salesforce: The trusted eSignature solution starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
DocuSign eSignature for Salesforce: The trusted eSignature solution holds the higher average rating (4.5★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. DocuSign eSignature for Salesforce: The trusted eSignature solution has the deeper published review base (4,647 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
DocuSign eSignature for Salesforce: The trusted eSignature solution typically suits early-stage and growth-mode teams based on its published review base (4,647 reviews). Sprout Social: Agent assistant for Service Cloud, Social Customer Care typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Loved Implementing Docusign for the Salesforce Customers We at Vedsphere have implemented DocuSign after carefully understanding our customers’ challenges around document signing and agreement management, and the results have been excellent. The seamless integration with Salesforce has helped us automate the entire c
Overpriced and Over complicated $40K for 3 years. Egregious and disgusting.
No reviews yet.
Migration support varies by app and category. DocuSign eSignature for Salesforce: The trusted eSignature solution and Sprout Social: Agent assistant for Service Cloud, Social Customer Care both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Sprout Social: Agent assistant for Service Cloud, Social Customer Care" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
