ChatOOO vs SnapEngage Enterprise Chat

SnapEngage Enterprise Chat edges out ChatOOO on rating (4.6★ vs 4.5★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

On pricing, ChatOOO offers a free tier (free) while SnapEngage Enterprise Chat starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Recommended by size: small/early-stage admins who need fast install and low risk should default to SnapEngage Enterprise Chat; mid-market and enterprise admins with specific feature requirements should evaluate both — ChatOOO's 17-review base may include the workflow context that matches your specific use case better than SnapEngage Enterprise Chat's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is SnapEngage Enterprise Chat or ChatOOO cheaper?

ChatOOO is the cheaper option — it offers a free plan (free). SnapEngage Enterprise Chat starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, SnapEngage Enterprise Chat or ChatOOO?

SnapEngage Enterprise Chat has the higher average rating (4.6★ from 14 reviews) compared to ChatOOO (4.5★ from 17 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose SnapEngage Enterprise Chat or ChatOOO?

SnapEngage Enterprise Chat holds the higher average rating (4.6★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SnapEngage Enterprise Chat or ChatOOO?

Both apps are one-click installs from the Salesforce AppExchange. ChatOOO has the deeper published review base (17 vs 14), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

SnapEngage Enterprise Chat typically suits early-stage and growth-mode teams based on its published review base (14 reviews). ChatOOO typically suits early-stage and growth-mode teams based on its published review base (17 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between SnapEngage Enterprise Chat and ChatOOO?

Migration support varies by app and category. SnapEngage Enterprise Chat and ChatOOO both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SnapEngage Enterprise Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.