Is Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Force.com Sites Usage Reporting is the cheaper option — it offers a free plan (free). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the higher average rating (5.0★ from 2 reviews) compared to Force.com Sites Usage Reporting (3.5★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT holds the higher average rating (5.0★ vs 3.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Both apps are one-click installs from the Salesforce AppExchange. Force.com Sites Usage Reporting has the deeper published review base (4 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Force.com Sites Usage Reporting typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Force.com Sites Usage Reporting and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Migration support varies by app and category. Force.com Sites Usage Reporting and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Force.com Sites Usage vs Zonka Feedback — Salesforce

Zonka Feedback vs Force.com Sites Usage Reporting

Side-by-side comparison · 24 data points

Zonka Feedback

5.0·2reviews

Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Force.com Sites Usage Reporting	Zonka Feedback
Tagline	“This package gives you reports and a dashboard to monitor usage of your Force.com sites. Analyze monthly page views, daily bandwidth, and daily request time to avoid reaching monthly and daily limits for individual sites and your organization.”243 chars	“Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.”254 chars
Description	844 / 2000 chars42% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	en	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Salesforce	Zonka Feedback

At a glance

7 metrics · auto-computed

Feature comparison between Force.com Sites Usage Reporting and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT
Metric	Force.com Sites Usage Reporting	Zonka Feedback: Surveys and Feedback for Salesforce \| Measure NPS, CES & CSAT
Rating	3.5 ★	★ 5.0 ★
Total reviews	★ 4	2
Free plan	★ Yes	—
Pricing	free	paid
Listed features	3	★ 9
Languages	1 supported	17 supported
Listed since	Jun 2009	Jan 2023

Listed	June 15, 2009	January 13, 2023

Last updated	—	—

2. Features

As listed by each developer

Force.com Sites Usage Reporting

Use the packaged reports to analyze various usage metrics.
Use the Site Usage dashboard to monitor the sites in your organization at a glance.
Create custom reports using the packaged custom report type to analyze specific metrics for your sites.

Zonka Feedback

NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Force.com Sites Usage Reporting	Zonka Feedback
feedback surveys	Not ranked	#1
customer feedback	Not ranked	#1
csat ces	Not ranked	#1
site	#2	Not ranked
your site	#2	Not ranked

5. App details

Long-form description · keyword frequency

Force.com Sites Usage Reporting

The Force.com Sites Usage Reporting package contains reports that help you analyze various usage metrics for your organization's sites, such as total page views, total bandwidth, and total service request time. Reports break the information down by site, by day, and by origin and cache servers to help you pinpoint potential problem areas. There are also reports that show the sites that consumed the most bandwidth, request time, and page views for the current period. If the packaged reports don't provide what you need, create your own custom reports using the packaged custom report type. The packaged dashboard displays a chart or dashboard component for each packaged report so that you can assess the usage for your sites at a glance. You can also create a custom dashboard to use any custom reports you may have created. Version 1.0

Top keywords

reports6×4.26%
custom4×2.84%
packaged4×2.84%
sites4×2.84%
dashboard3×2.13%
total3×2.13%
usage3×2.13%
bandwidth2×1.42%
custom reports2×1.42%
page2×1.42%
page views2×1.42%
report2×1.42%

Zonka Feedback

Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce

Top keywords

feedback5×2.99%
salesforce5×2.99%
responses4×2.40%
customer3×1.80%
surveys3×1.80%
ai2×1.20%
analysis2×1.20%
automatically2×1.20%

Zonka Feedback vs Force.com Sites Usage Reporting

Zonka Feedback

1. Listing metadata

Force.com Sites Usage Reporting

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. App details

Frequently asked

Is Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Which has better reviews, Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Should I choose Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which is faster to set up, Force.com Sites Usage Reporting or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Force.com Sites Usage Reporting and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?