Which has better reviews, Email to Case Premium: Improve Case Management to Increase Agent Productivity or 24sessions | Secure video calls & co-browsing for visual customer engagement?

Email to Case Premium: Improve Case Management to Increase Agent Productivity (5.0★, 229 reviews) and 24sessions | Secure video calls & co-browsing for visual customer engagement (5.0★, 4 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Email to Case Premium: Improve Case Management to Increase Agent Productivity or 24sessions | Secure video calls & co-browsing for visual customer engagement?

24sessions | Secure video calls & co-browsing for visual customer engagement holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Email to Case Premium: Improve Case Management to Increase Agent Productivity or 24sessions | Secure video calls & co-browsing for visual customer engagement?

Both apps are one-click installs from the Salesforce AppExchange. Email to Case Premium: Improve Case Management to Increase Agent Productivity has the deeper published review base (229 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Email to Case Premium: Improve Case Management to Increase Agent Productivity typically suits early-stage and growth-mode teams based on its published review base (229 reviews). 24sessions | Secure video calls & co-browsing for visual customer engagement typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Email to Case vs 24sessions | Secure — Salesforce

24sessions | Secure video calls & co-browsing for visual customer engagement vs Email to Case Premium

Side-by-side comparison · 24 data points

24sessions | Secure video calls & co-browsing for visual customer engagement

5.0·4reviews

Live video calling & cobrowsing with appointment booking, CSAT tracking, recordings, AI speech analysis and enterprise security. Customers can join the video call from any device without downloads, your agents are connected right within Salesforce.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Email to Case Premium	24sessions \| Secure video calls & co-browsing for visual customer engagement
Tagline	“Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.”251 chars	“Live video calling & cobrowsing with appointment booking, CSAT tracking, recordings, AI speech analysis and enterprise security. Customers can join the video call from any device without downloads, your agents are connected right within Salesforce.”248 chars
Description	1157 / 2000 chars58% used	876 / 2000 chars44% used
Screenshots	—	—
Languages	arnlenfifr+12 more	nlenfr
Platforms	Salesforce	Salesforce
Developer	Vicasso	24sessions by Messagebird

At a glance

8 metrics · auto-computed

Feature comparison between Email to Case Premium: Improve Case Management to Increase Agent Productivity and 24sessions | Secure video calls & co-browsing for visual customer engagement
Metric	Email to Case Premium: Improve Case Management to Increase Agent Productivity	24sessions \| Secure video calls & co-browsing for visual customer engagement
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 229	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	3
Languages	17 supported	3 supported
Listed since	Aug 2009	Aug 2021

AppRanks verdict

Generated from live data on this page

The call

Email to Case Premium: Improve Case Management to Increase Agent Productivity and 24sessions | Secure video calls & co-browsing for visual customer engagement are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Email to Case Premium: Improve Case Management to Increase Agent Productivity at paid, 24sessions | Secure video calls & co-browsing for visual customer engagement at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Email to Case Premium: Improve Case Management to Increase Agent Productivity has the larger user base (229 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 24sessions | Secure video calls & co-browsing for visual customer engagement's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Email to Case Premium: Improve Case Management to Increase Agent Productivity audit • 24sessions | Secure video calls & co-browsing for visual customer engagement audit

Listed	August 17, 2009	August 21, 2021

Last updated	—	—

3. Features

As listed by each developer

Email to Case Premium

🟣 Reduce cost per case Customers report sharply lower cost per case and 50% faster resolution. Intelligent Responses, Knowledge insertion, and one-step reply-and-comment cut clicks and save time on every response.
🟣 Control your AI spend AI is only as good as its data and tools. Email to Case Premium feeds Agentforce token-efficient comments and runs routine work with deterministic actions, so spend is reserved for reasoning, not busywork.
🟣 Enterprise-grade, Salesforce admin-approved 100% native and maintained on every Salesforce release since 2009. 220+ reviews, backed by in-house, onshore, KCS and Salesforce-certified support with fast response times and an NPS of 92.
🟣 Streamline every case response Reply and log a case comment in one action, with AI-generated responses and summaries, auto-managed recipients, scheduled sends, and AI text extraction. Plus Flow-powered automations for routine work.
🟣 Protect your case metrics Loop protection blocks out-of-office and auto-reply storms before they spawn duplicate cases, and closed-case rules decide when a reply reopens an old case or starts fresh, so stale replies do not skew your metrics.
🟣 All-in-one Timeline Every correspondence, case update, and file in a single chronological view. Preview and act on attachments inline, toggle public and private comments instantly, and see where any case stands at a glance.
🟣 Clean for humans, lean for AI Email becomes clean, structured case comments automatically. Customers reading a case in Experience Cloud see a readable thread, and AI agents ground on lean, token-efficient context instead of bloated message bodies.
🟣 Respond from Slack or anywhere Reps reply headless from Slack or their inbox, with every response logged in Salesforce and everyone on the case kept in sync. And quickly forward an email to open a complete case as if the sender created it.
🟣 Adapts to how your team(s) work Tailor fields and process per team, route by support address to the right owner or queue, auto-select the correct email template, and auto-create new contacts and leads so records stay clean.

24sessions | Secure video calls & co-browsing for visual customer engagement

+ Fits your workflows Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging to video + For use cases where human adds value Digital advice Remote sales Remote inspections Kiosk Support
Industries: Universal Capabilities/Features: Click-to-video, Scheduled video call, Chat escalation Languages: English, Dutch, France, Spanish, Portuguese Attestations: GDPR, ISO 27001, NEN 7510, MiFID II, PCI - PEN-tested
Features Enterprise-grade security Configure meeting types Customizable waiting room White Label per journey Choose recording settings & storage Customer review questions to track NPS Custom redirects AI-powered Speech Analysis & goal tracking

Keyword	Email to Case Premium	24sessions \| Secure video calls & co-browsing for visual customer engagement
appointment	#100	#76

7. App details

Long-form description · keyword frequency

Email to Case Premium

Every customer email carries a cost. Each reply typed by hand, each click hunting for the right response, each screen to juggle, all of it adds to your cost per case. Standard email-to-case creates the case and stops there, leaving it to your reps. Email to Case Premium attacks the cost directly. It turns basic email-to-case into high-efficiency case management: advanced automation, AI-ready data, and a faster way to work cases, so your team does more for less and your org is ready for what's next. Reps work each case from a single, unified view, with AI-assisted responses, knowledge at their fingertips, and the full conversation on one timeline. Email Distribution keeps everyone in the loop, lifecycle rules protect your metrics, and routine work runs itself, so handle time keeps dropping. The same foundation makes you AI-ready. Clean, structured data gives Agentforce accurate, token-efficient context instead of bloated email threads, and deterministic actions handle routine sends, so AI spends tokens on reasoning, not busywork. You cut the cost of human work now, and AI work as you scale. Efficient for your reps. Effective for your AI.

Top keywords

case5×2.69%
work5×2.69%
cost4×2.15%
email4×2.15%
ai3×1.61%
reps3×1.61%
ai-ready2×1.08%
data2×1.08%
email-to-case2×1.08%
handle2×1.08%
keeps2×1.08%
routine2×1.08%

24sessions | Secure video calls & co-browsing for visual customer engagement

24sessions by Messagebird, a company with 800+ FTE and 8 offices globally, helps you to start: Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging interactions to video All right from your Salesforce platform - secure and enriched with co-browsing, CSAT tracking, recordings and AI. Empower your agents to bring the human back into digital service. 24sessions’ Customer Engagement technology easily fits the digital journey, fully embedded within your platform. Personalise your online Customer Experience through rich video calls, advanced screen sharing and co-browsing to boost CSAT and drive digital support and sales. WebRTC Audio and Video up to 20 participants, click to call so no downloads. Professional Services services to make Video Customer Engagement a scalable part of your omnichannel strategy.

Top keywords

video6×4.72%
customer3×2.36%
digital3×2.36%
interactions3×2.36%
24sessions2×1.57%
co-browsing2×1.57%
csat2×1.57%
customer engagement2×1.57%
engagement2×1.57%

24sessions | Secure video calls & co-browsing for visual customer engagement vs Email to Case Premium

24sessions | Secure video calls & co-browsing for visual customer engagement

1. Listing metadata

Email to Case Premium

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Email to Case Premium · 5 changes

24sessions | Secure video calls & co-browsing for visual customer engagement · 0 changes

7. App details

Frequently asked

Is Email to Case Premium: Improve Case Management to Increase Agent Productivity or 24sessions | Secure video calls & co-browsing for visual customer engagement cheaper?

Which has better reviews, Email to Case Premium: Improve Case Management to Increase Agent Productivity or 24sessions | Secure video calls & co-browsing for visual customer engagement?

Should I choose Email to Case Premium: Improve Case Management to Increase Agent Productivity or 24sessions | Secure video calls & co-browsing for visual customer engagement?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Email to Case Premium: Improve Case Management to Increase Agent Productivity or 24sessions | Secure video calls & co-browsing for visual customer engagement?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Email to Case Premium: Improve Case Management to Increase Agent Productivity and 24sessions | Secure video calls & co-browsing for visual customer engagement?