24sessions | Secure video calls & co-browsing for visual customer engagement for Salesforce AppExchange
24sessions | Secure video calls & co-browsing for visual customer engagement is the #116 ranked agent productivity app on Salesforce, with a 5.0 average rating from 4 reviews, as a paid app, as of Sep 12, 2026.
24sessions | Secure video calls & co-browsing for visual customer engagement is a Salesforce AppExchange app by 24sessions by Messagebird. With a rating of 5.0★ from 4 reviews, it currently ranks #116 in the Agent Productivity category.
AppRanks data: 24sessions | Secure video calls & co-browsing for visual customer engagement ranks #116 in Agent Productivity on Salesforce AppExchange, placing it in the top 38% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
24sessions | Secure video calls & co-browsing for visual customer engagement is a category-leading Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by 24sessions by Messagebird — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from 24sessions | Secure video calls & co-browsing for visual customer engagement?
See 24sessions | Secure video calls & co-browsing for visual customer engagement's alternatives ranked by audit score, rating, and review velocity.
About 24sessions | Secure video calls & co-browsing for visual customer engagement
How 24sessions | Secure video calls & co-browsing for visual customer engagement works
24sessions by Messagebird, a company with 800+ FTE and 8 offices globally, helps you to start:
Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging interactions to video
All right from your Salesforce platform - secure and enriched with co-browsing, CSAT tracking, recordings and AI.
Empower your agents to bring the human back into digital service. 24sessions’ Customer Engagement technology easily fits the digital journey, fully embedded within your platform.
Personalise your online Customer Experience through rich video calls, advanced screen sharing and co-browsing to boost CSAT and drive digital support and sales.
WebRTC Audio and Video up to 20 participants, click to call so no downloads.
Professional Services services to make Video Customer Engagement a scalable part of your omnichannel strategy.
Key features
- + Fits your workflows Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging to video + For use cases where human adds value Digital advice Remote sales Remote inspections Kiosk Support
- Industries: Universal Capabilities/Features: Click-to-video, Scheduled video call, Chat escalation Languages: English, Dutch, France, Spanish, Portuguese Attestations: GDPR, ISO 27001, NEN 7510, MiFID II, PCI - PEN-tested
- Features Enterprise-grade security Configure meeting types Customizable waiting room White Label per journey Choose recording settings & storage Customer review questions to track NPS Custom redirects AI-powered Speech Analysis & goal tracking
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Meeting BookingBook meetings effortlessly with integrated scheduling tools.
Category rankings
As of Sep 12, 2026- Agent Productivity#116of 308Top 38%
- Customer Service#368of 1,137Top 33%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
24sessions | Secure video calls & co-browsing for visual customer engagement ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- 2.videoRank #4
- Rank #75
Competitors & alternatives
24sessions | Secure video calls & co-browsing for visual customer engagement doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is 24sessions | Secure video calls & co-browsing for visual customer engagement?
24sessions | Secure video calls & co-browsing for visual customer engagement is an app for Salesforce. It currently holds a 5.0-star rating from 4 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by 24sessions by Messagebird.
Is 24sessions | Secure video calls & co-browsing for visual customer engagement free?
24sessions | Secure video calls & co-browsing for visual customer engagement does not offer a permanent free plan on Salesforce. Pricing starts at 45, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses 24sessions | Secure video calls & co-browsing for visual customer engagement?
24sessions | Secure video calls & co-browsing for visual customer engagement is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does 24sessions | Secure video calls & co-browsing for visual customer engagement rank on Salesforce?
24sessions | Secure video calls & co-browsing for visual customer engagement currently sits at position #116 in the Agent Productivity category on Salesforce. That places it in the top 38% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does 24sessions | Secure video calls & co-browsing for visual customer engagement support?
24sessions | Secure video calls & co-browsing for visual customer engagement declares support for 3 languages on its Salesforce marketplace listing: nl, en, fr. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.