Expandable ERP Integration for Salesforce vs Partner Contact Center Powered by Vonage

Most successful sales force automation implementations require up to date and complete information on customers served by a business’ back office systems. Not only is the information important but also the timely delivery of that information to account managers and sales services allowing the users to quickly address customer needs. Expandable ERP Integration brings critical back-office customer information to Salesforce CRM such that the data is directly at the finger tips of the sales team. Using the salesforce.com platform’s standard and custom objects all the power of the Salesforce CRM sales tools are available to report, view and bring together a complete view of customer’s business activity. Sales Orders, Invoices, Activity, Buying History and Customer synchronization of ERP data are brought in to the Salesforce CRM. Synchronization of Products sold and sales Price Lists are maintained for accurate opportunity generation and customer sales quoting aliened with the back office for sales order processing and order fulfillment. Integration insures accuracy of data, 360 views of customer activity and smooth order to cash flow for today’s modern businesses.

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.