Maximise Cloud Contact Center vs Partner Contact Center Powered by Vonage

Maximise Cloud Contact Center for Salesforce is a high performance Salesforce contact center for inbound/outbound/fully blended environments. We automate dialing, connecting and updating leads, contacts, cases, opportunities and more, so that your people can focus on doing what they do best - selling! Full multi-channel functionality for the single view of the customer. Increase talk time, successful call outcomes, customer satisfaction and boost call center productivity by 400%. Maximise is embedded directly into Salesforce to enable automatic seamless calling list creation from any Salesforce campaign offering preview, progressive and predictive dialing. Maximise automatically updates Salesforce records to ensure that your data is always current. No telephony applets or toolbar required - pure 100% web service. Advanced reporting & dashboards to objectively manage performance and results in realtime. The powerdialer functionality is easy to get up and running with no training. Best of all Maximise for Salesforce is a FREE APP - there are no setup fees, no monthly rentals and no activation costs. All you pay is your call costs (other tariffs available).

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.