DataSea DataFusion vs Partner Contact Center Powered by Vonage

In just one step, see answer all in one place, without pull-downs, menus, or tab navigation. Everything is done from one place and saves significant time. See a list of all your Contacts in Illinois, along with all their associated Accounts, Cases, Tasks, etc. just by saying "show contacts, IL". Find all your Opportunities in California just by entering "show opportunities, CA". Even find information based on descriptions, such as "show tech support, wiring problem". Need all the info about a single bit of information? "show product upgrade" will give you all the Accounts, Cases, Contacts, Tasks, Leads and Opportunities that involve product upgrades. Hovers show you the details behind each item on the answer list, so you see everything, instantly, all in one place. Click on any item to be taken directly to that detail page. Use the handy link within the hover windows to instantly add an Event, Reminder, Case, or follow-up Task to any entry on the list. DataSea gives content addressability by crawling, assimilating and fusing the Salesforce Relational Database.

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.