Conga Composer | vs ExpertLoop™ — Salesforce

ExpertLoop™ vs Conga Composer | Document generation and reporting for Salesforce made easy

Side-by-side comparison · 24 data points

ExpertLoop™

No rating yet

When Agentforce must bring in the right human expert to protect trust, ensure compliance and retain customers, ExpertLoop™ turns escalations from Agentforce into high-impact resolutions — exactly when it matters most.

salesforcefree_to_install

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1. Listing metadata

Field-level data

	Conga Composer \| Document generation and reporting for Salesforce made easy	ExpertLoop™
Tagline	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars	“When Agentforce must bring in the right human expert to protect trust, ensure compliance and retain customers, ExpertLoop™ turns escalations from Agentforce into high-impact resolutions — exactly when it matters most.”217 chars
Description	961 / 2000 chars48% used	967 / 2000 chars48% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Conga	SentioCX B.V.

At a glance

8 metrics · auto-computed

Feature comparison between Conga Composer | Document generation and reporting for Salesforce made easy and ExpertLoop™
Metric	Conga Composer \| Document generation and reporting for Salesforce made easy	ExpertLoop™
Rating	4.7 ★	—
Total reviews	950	0
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	1 tier	1 tier
Listed features	★ 9	6
Languages	16 supported	1 supported
Listed since	Nov 2009	Nov 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Conga Composer | Document generation and reporting for Salesforce made easy is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs ExpertLoop™ 's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, ExpertLoop™ offers a free tier (free_to_install) while Conga Composer | Document generation and reporting for Salesforce made easy starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ExpertLoop™ 's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Conga Composer | Document generation and reporting for Salesforce made easy; mid-market and enterprise admins with specific feature requirements should evaluate both — ExpertLoop™ 's 0-review base may include the workflow context that matches your specific use case better than Conga Composer | Document generation and reporting for Salesforce made easy's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga Composer | Document generation and reporting for Salesforce made easy audit • ExpertLoop™ audit

Listed	November 10, 2009	November 5, 2025

Last updated	—	—

3. Features

As listed by each developer

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.
Incorporate professional, complex content such as tables, images, rich text, charts, dashboards, custom fonts, watermarks, and global currencies.
Lower points of friction and speed up time to value with fully embedded and automated solutions directly where your customers and employees operate
Easily integrate into CPQ and CLM processes for your business to speed up your revenue lifecycle

ExpertLoop™

Improve First-Time Resolution by over 60% by matching relevant intents captured by Agentforce and Einstein with the right Human Expert by using precise intent-level pairing.
Reduce Customer Churn and Protect Revenue through continuous triaging in real-time based on business impact, recognizing intent and urgency, and routing them to the most qualified Human Expert.
Reduce operational costs. ExpertLoop™ reduces supervisor intervention with 76% through automated AI driven supervision, automated decision support, and actionable insights to amplify impact and to ensure optimal resource allocation.
Automatically prioritize high-impact interactions while protecting Human Expert capacity - temporarily keeping low-priority intents in Agentforce or Einstein during peak demand.
Eliminate static queues and unpredictable wait times by intelligently routing customers to the right expert, avoiding long waits and hand-offs to agents who can't resolve the issue.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga Composer \| Document generation and reporting for Salesforce made easy	ExpertLoop™
cloud	#1	Not ranked
salesforce cloud	#1	Not ranked
documents such	#1	Not ranked
linguistic expert services	Not ranked	#9
platform that turns	Not ranked	#9

7. Quality signals

Reviews · velocity · latest sentiment

Signal	Conga Composer \| Document generation and reporting for Salesforce made easy	ExpertLoop™
Average rating	4.7 ★ (950)	—
Rating distribution	573% 418% 30% 20% 19%	5— 4— 3— 2— 1—

5 latest reviews · each app

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

8. App details

Long-form description · keyword frequency

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

ExpertLoop™

ExpertLoop™ orchestrates seamless access to human experts from Einstein and Agentforce, turning escalations into high-impact resolutions to protect trust, compliance and customer retention. At its core, ExpertLoop™ is an intent-driven routing platform that: 1. Prioritizes high-value conversations requiring human assistance, using intents, signals, and predictive actions to balance workloads and accurately predict wait times. 2. Adapts through continuous triaging based on changing conditions or sentiment. 3. Pairs conversations with the right experts to resolve issues on first contact, eliminating unnecessary transfers. 4. Drives measurable business outcomes with automated AI driven supervision, leveraging self-regulating service levels and actionable insights to amplify impact and ensure optimal resource allocation. The result: exceptional self-service, where AI agents and human experts collaborate seamlessly to deliver impactful customer experiences.

Top keywords

experts3×2.44%
human3×2.44%
ai2×1.63%
conversations2×1.63%
customer2×1.63%
expertloop2×1.63%
human experts2×1.63%

Frequently asked

Common questions about this comparison

Is Conga Composer | Document generation and reporting for Salesforce made easy or ExpertLoop™ cheaper?

ExpertLoop™ is the cheaper option — it offers a free plan (free_to_install). Conga Composer | Document generation and reporting for Salesforce made easy starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or ExpertLoop™ ?

AppRanks cannot separate these two on rating, because neither publishes one. Conga Composer | Document generation and reporting for Salesforce made easy does carry the larger published review base (950 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or ExpertLoop™ ?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). ExpertLoop™ typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

ExpertLoop™ vs Conga Composer | Document generation and reporting for Salesforce made easy

ExpertLoop™

1. Listing metadata

Conga Composer | Document generation and reporting for Salesforce made easy

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Conga Composer | Document generation and reporting for Salesforce made easy · 0 changes

ExpertLoop™ · 1 changes

7. Quality signals

5 latest reviews · each app

8. App details

Frequently asked

Is Conga Composer | Document generation and reporting for Salesforce made easy or ExpertLoop™ cheaper?

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or ExpertLoop™ ?

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or ExpertLoop™ ?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Conga Composer | Document generation and reporting for Salesforce made easy and ExpertLoop™ ?

See full keyword rankings, install trends, and weekly alerts

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