Is Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Both Vista™ Survey System and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT offer paid plans only. Vista™ Survey System starts at paid; Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the higher average rating (5.0★ from 2 reviews) compared to Vista™ Survey System (4.3★ from 15 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT holds the higher average rating (5.0★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Both apps are one-click installs from the Salesforce AppExchange. Vista™ Survey System has the deeper published review base (15 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Vista™ Survey System typically suits early-stage and growth-mode teams based on its published review base (15 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Vista™ Survey System and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Migration support varies by app and category. Vista™ Survey System and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vista™ Survey System vs Zonka Feedback — Salesforce

Vista™ Survey System vs Zonka Feedback

Name: Vista™ Survey System
Availability: OnlineOnly
Rating: 4.3 (15 reviews)

Side-by-side comparison · 24 data points

Vista™ Survey System

4.3·15reviews

We help you build surveys quickly and easily at a great value. With Vista, you can have: • Automatic transfer of survey results to Salesforce • Surveys responses that automatically update Salesforce fields • Unlimited one-on-one support

salesforcepaid

Change

1. Listing metadata

Field-level data

	Vista™ Survey System	Zonka Feedback
Tagline	“We help you build surveys quickly and easily at a great value. With Vista, you can have: • Automatic transfer of survey results to Salesforce • Surveys responses that automatically update Salesforce fields • Unlimited one-on-one support”241 chars	“Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.”254 chars
Description	785 / 2000 chars39% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+10 more	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Vanguard Software

At a glance

7 metrics · auto-computed

Feature comparison between Vista™ Survey System and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT
Metric	Vista™ Survey System	Zonka Feedback: Surveys and Feedback for Salesforce \| Measure NPS, CES & CSAT
Rating	4.3 ★	★ 5.0 ★
Total reviews	★ 15	2
Free plan	—	—
Pricing	paid	paid
Listed features	3	★ 9
Languages	15 supported	17 supported
Listed since	Oct 2006	Jan 2023

Listed	October 30, 2006	January 13, 2023

Last updated	—	—

2. Features

As listed by each developer

Vista™ Survey System

Send surveys, get results, and update Salesforce fields automatically
Unlimited phone and email support
Great Price: $166/month or $1995/year (15% discount)

Zonka Feedback

NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.

Keyword	Vista™ Survey System	Zonka Feedback
customer feedback surveys	#12	#1
surveys	#61	#9
survey app	#18	#8
survey	#5	#25
survey builder	#28	#4

5. App details

Long-form description · keyword frequency

Vista™ Survey System

Vista Survey helps you create customer surveys with: • Easy, no IT experience required, automation settings • Full control of the look and feel, including logos and branding, • Custom response validation to avoid "junk responses", • Automatic error checks during survey creation, • The ability to show or hide questions depending on customer responses, • Survey delivery via distribution lists and mail merges, and • Survey formatting for over 20 languages. You can use Vista Survey to create surveys or forms for: • Customer Satisfaction • Account Closure • Product Evaluation • Price Sensitivity • Lead Feedback • Sales Scripting • Quotes, Order Taking and Payment Accepting • Employee Surveys • Self-Service Em,ployee Requests • Event Registration and Follow-Up

Top keywords

survey5×4.81%
customer3×2.88%
surveys3×2.88%
responses2×1.92%
vista2×1.92%
vista survey2×1.92%

Zonka Feedback

Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce

Top keywords

feedback5×2.99%
salesforce5×2.99%
responses4×2.40%
customer3×1.80%
surveys3×1.80%
ai2×1.20%
analysis2×1.20%
automatically2×1.20%
ces2×1.20%
changes2×1.20%
csat2×1.20%
csat ces2×1.20%

Vista™ Survey System vs Zonka Feedback

Vista™ Survey System

1. Listing metadata

Zonka Feedback

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. App details

Frequently asked

Is Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Which has better reviews, Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Should I choose Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which is faster to set up, Vista™ Survey System or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Vista™ Survey System and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?