Geopointe for Salesforce vs Nokia Intelligent Care Assistant

Salesforce mapping made actionable. Geopointe turns Salesforce data into clear geographic insight—so teams can plan smarter, execute faster, and continuously optimize field activity. SALES TEAMS ✔ Plan efficient routes and reduce windshield time ✔ Capture meeting details and activity directly in Salesforce ✔ Stay productive when plans change OPERATIONS & REVENUE OPERATIONS ✔ Manage territories and assignments at scale ✔ Analyze geographic performance trends ✔ Automate updates without manual work MARKETING & LEADERSHIP ✔ Build geo-targeted campaigns ✔ Identify optimal event locations GEOGRAPHIC INTELLIGENCE & MAPPING ✔ Map standard and custom Salesforce objects ✔ Search by proximity, radius, or custom shape ✔ Visualize trends with advanced filters and layers ✔ Use multi-point driving directions ✔ Apply custom markers and geographic boundaries ✔ Enrich analysis with U.S. Census demographics ✔ Support KML, KMZ, and GeoRSS overlays EXECUTIVE VISIBILITY ✔ Analyze performance and coverage by region ✔ Identify geographic gaps and growth opportunities Geopointe is fully Lightning-enabled and built natively on Salesforce.

CUSTOMER SERVICE AS A DIFFERENTIATOR New entrants such as Amazon and Uber are revolutionizing the customer service experience and using it as a competitive differentiator to win market share. CSPs along the digital transformation journey have an opportunity to do the same in a way that addresses key challenges such as churn, OPEX and low NPS. The Intelligent Care Assistant offers an any channel approach to customer care. It harnesses the power of Nokia’s machine learning based workflows, network analytics and device insights and exposes them through the Salesforce Service Cloud to enable agents to diagnose and resolve subscriber issues across any channel, service or device. THE PATH TO DIGITAL TRANSFORMATION Customer experience will only grow as a key competitive differentiator in the digital transformation journey. Our solution brings together AI powered network and business intelligence to drive new sales and service levels, help evolve to zero-touch, proactive care and ensure a consistent any channel approach.