Nokia Intelligent Care Assistant is the #245 ranked agent productivity app on Salesforce, as a paid app, as of July 14, 2026.
Nokia Intelligent Care Assistant is a Salesforce AppExchange app by Nokia.
AppRanks data: Nokia Intelligent Care Assistant ranks #245 in Agent Productivity on Salesforce AppExchange, placing it in the top 81% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Nokia Intelligent Care Assistant is a newly-listed Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Nokia — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Nokia Intelligent Care Assistant
How Nokia Intelligent Care Assistant works
CUSTOMER SERVICE AS A DIFFERENTIATOR New entrants such as Amazon and Uber are revolutionizing the customer service experience and using it as a competitive differentiator to win market share. CSPs along the digital transformation journey have an opportunity to do the same in a way that addresses key challenges such as churn, OPEX and low NPS.
The Intelligent Care Assistant offers an any channel approach to customer care. It harnesses the power of Nokia’s machine learning based workflows, network analytics and device insights and exposes them through the Salesforce Service Cloud to enable agents to diagnose and resolve subscriber issues across any channel, service or device. THE PATH TO DIGITAL TRANSFORMATION Customer experience will only grow as a key competitive differentiator in the digital transformation journey. Our solution brings together AI powered network and business intelligence to drive new sales and service levels, help evolve to zero-touch, proactive care and ensure a consistent any channel approach.
Key features
- BOOST BRAND LOYALTY • Implement proactive care and solve issues before they happen • Lower customer effort with re-usable AI workflows across all omni-channel touch points • Improve subscriber satisfaction with fast and accurate issue remediation
- DRIVE NEW SERVICE LEVELS • Leverage subscriber, network and device data in a single interface for holistic customer view • Equip field techs with real time diagnostics and resolution • Deploy a wide range of market proven omni-channel use cases
- GENERATE OPERATING EFFICIENCIES • Use AI and machine learning for automation across a single platform • Improve agent efficiencies with AI driven workflows, recommendations and actions • Automate field tech diagnostics and resolution
Category rankings
As of Jul 14, 2026- Agent Productivity#245of 306Top 81%
- Customer Service#983of 1,110Top 89%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Nokia Intelligent Care Assistant ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #7
Competitors & alternatives
Nokia Intelligent Care Assistant doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Nokia Intelligent Care Assistant?
Nokia Intelligent Care Assistant is an app for Salesforce. It is published on Salesforce AppExchange and tracked daily by AppRanks, and it has been listed on the marketplace since 2018. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Nokia.
Is Nokia Intelligent Care Assistant free?
Nokia Intelligent Care Assistant does not offer a permanent free plan on Salesforce. Pricing starts at 40, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Nokia Intelligent Care Assistant?
Nokia Intelligent Care Assistant is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Nokia Intelligent Care Assistant rank on Salesforce?
Nokia Intelligent Care Assistant currently sits at position #245 in the Agent Productivity category on Salesforce. That places it in the top 80% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.