- Category rank
- #231 in Agent Productivity
- Price from
- $40 / user / month (USD)
- Listing audit
- 62/100
Nokia Intelligent Care Assistant is a Salesforce AppExchange app by Nokia.
Nokia Intelligent Care Assistant is the #231 ranked Agent Productivity app on Salesforce, as a paid app, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Nokia Intelligent Care Assistant ranks #231 of 316 in Agent Productivity on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2018
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Nokia Intelligent Care Assistant
How Nokia Intelligent Care Assistant works
CUSTOMER SERVICE AS A DIFFERENTIATOR New entrants such as Amazon and Uber are revolutionizing the customer service experience and using it as a competitive differentiator to win market share. CSPs along the digital transformation journey have an opportunity to do the same in a way that addresses key challenges such as churn, OPEX and low NPS.
The Intelligent Care Assistant offers an any channel approach to customer care. It harnesses the power of Nokia’s machine learning based workflows, network analytics and device insights and exposes them through the Salesforce Service Cloud to enable agents to diagnose and resolve subscriber issues across any channel, service or device. THE PATH TO DIGITAL TRANSFORMATION Customer experience will only grow as a key competitive differentiator in the digital transformation journey. Our solution brings together AI powered network and business intelligence to drive new sales and service levels, help evolve to zero-touch, proactive care and ensure a consistent any channel approach.
Key features
- BOOST BRAND LOYALTY • Implement proactive care and solve issues before they happen • Lower customer effort with re-usable AI workflows across all omni-channel touch points • Improve subscriber satisfaction with fast and accurate issue remediation
- DRIVE NEW SERVICE LEVELS • Leverage subscriber, network and device data in a single interface for holistic customer view • Equip field techs with real time diagnostics and resolution • Deploy a wide range of market proven omni-channel use cases
