Operative.One vs Partner Contact Center Powered by Vonage

While innovation has paved the way for new monetization opportunities in the digital advertising space, it has also caused a fragmented marketplace across the value chain. To manage the fragmentation, media companies need enterprise-class business infrastructure to effectively and efficiently run their business. Operative.One is the only Advertising Business Management solution that frees media companies and their partners from the complexities of the digital value chain by integrating all demand and supply-side processes and systems necessary to package, sell, traffic, manage, optimize and collect revenue on digital advertising products.

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.