Which works better for small vs large Salesforce AppExchange admins?

Extended ECM | Document Management for Salesforce typically suits early-stage and growth-mode teams based on its published review base (20 reviews). Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Extended ECM | vs Communicat-O - SMS | — Salesforce

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Extended ECM | Document Management for Salesforce

Side-by-side comparison · 24 data points

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

5.0·40reviews

Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Extended ECM \| Document Management for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Tagline	“Your enterprise content already has the answers; but they're scattered and inaccessible. OpenText™ Content Management integrates governed content directly into Salesforce workflows and Agentforce for a true 360° customer view without having to switch apps”255 chars	“Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.”254 chars
Description	1150 / 2000 chars57% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfrdeit+4 more	en
Platforms	Salesforce	Salesforce
Developer	OpenText Corporation	Manras Technologies UK Limited

At a glance

8 metrics · auto-computed

Feature comparison between Extended ECM | Document Management for Salesforce and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool
Metric	Extended ECM \| Document Management for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Rating	5.0 ★	★ 5.0 ★
Total reviews	20	★ 40
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	5	★ 9
Languages	9 supported	1 supported
Listed since	Aug 2016	Feb 2022

Listed	August 30, 2016	February 10, 2022

Last updated	—	—

3. Features

As listed by each developer

Extended ECM | Document Management for Salesforce

360-Degree Customer View: Surface enterprise documents — contracts, compliance records, customer correspondence — directly inside Salesforce accounts, cases, and opportunities. No app-switching. No duplication. One complete view.
Governance That Travels: Governance doesn't stop at the Salesforce boundary. Retention policies, audit trails, access controls, and version management follow every document — whether accessed by a service rep, a sales team, or an Agentforce agent.
AI-Ready Content Foundation: With metadata, classification, and knowledge structure make enterprise content machine-readable — so Content Aviator and Agentforce agents deliver answers grounded in governed, trustworthy content.
Cross-System Content Access: One platform for content across Salesforce, SAP, Microsoft 365, and Guidewire. Access contracts from SAP, policy documents from Guidewire, or proposals from Microsoft — all from within your Salesforce workspace. No silos.
Proven Enterprise Scale: Trusted by 120,000+ enterprises across 180 countries. Forrester estimated organizations could see 310% ROI from OpenText Content Services.

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Delayed response leads to customer loss. So, Communicat-O brings together messages across all platforms like WhatsApp, WeChat, Facebook, Telegram, Zalo, Line, Viber & many more to a unified inbox to ensure you do not miss out on a single Customer/message.
Communicat-O lets you send bulk messages to customers on their preferred platforms effortlessly. It helps to track performance with indepth reports, also helps in analyzing trends & to optimize campaigns in real time for better engagement.
Communicat-O enables seamless, lag-free communication with zero downtime. Effortlessly integrate with SMS, WhatsApp, WeChat, Facebook, Instagram, Telegram, Line, Viber, Zalo, Intercom and GMB chat for efficient, uninterrupted messaging across channels.
CommunicatO revolutionizes business communication with seamless WhatsApp integration. It helps centralize interactions and boost efficiency. Hence, simplifying workflows, ensuring exceptional experiences, & unlocking growth opportunities.
Simplify your business communication with Communicat-O's SMS integration. You can streamline your workflow and provide a unified customer experience. No more bouncing between different channels—Communicat-O consolidates all.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Extended ECM \| Document Management for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
workflow	#108	#104

6. App details

Long-form description · keyword frequency

Extended ECM | Document Management for Salesforce

OpenText Content Management for Salesforce connects your existing content repository directly into Salesforce — making governed documents visible to every user and Agentforce agent without duplication or migration. Your teams and AI agents are making decisions on incomplete information. Contracts, compliance records, and customer correspondence live outside Salesforce's reach. That's dark content — valuable information invisible to the people and agents who need it most. This integration makes it visible, governed, and actionable. Governance travels with every document: retention policies, audit trails, access controls, and legal holds stay intact across Salesforce, SAP, Microsoft 365, and Guidewire. With Content Aviator for Agentforce (available as add-on), AI agents can search, summarize, and reason over content grounded in trusted metadata. Compliance-ready by design. OpenText meets the governance standards demanded by the world's most regulated industries. Forrester estimated 310% ROI from OpenText Content Services platforms. Salesforce handles relationships. OpenText handles content. You get a true 360-degree customer view.

Top keywords

content7×4.61%
opentext4×2.63%
salesforce4×2.63%
agents3×1.97%
agentforce2×1.32%
ai2×1.32%
ai agents2×1.32%
customer2×1.32%
governance2×1.32%
governed2×1.32%
handles2×1.32%
information2×1.32%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Communicat-O is a powerful multi-channel messaging solution that integrates seamlessly with Salesforce and brings together all communications across social media platforms like WhatsApp, Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom and Google My Business chat into a single interface, making it easier for the companies to respond & keep track of all their previous interactions across all platforms at once place. This all-in-one interface enhances customer engagement, streamlines team collaboration, and ensures no customer interaction is missed. Businesses can efficiently manage conversations, assign chats to the right team members, and handle multiple conversations simultaneously with the multi-chat window feature. With AI-powered responses, bulk messaging, and real-time analytics, Communicat-O helps businesses optimize customer communication and drive better results. The shared inbox boosts productivity, while the mobile-ready solution allows seamless communication on the go. With additional features like pre-configured chatbot responses, automated templates, taggable conversations, & its exceptional quality of being the only seamless mobile-ready solution in the market.

Top keywords

conversations3×1.94%
customer3×1.94%
businesses2×1.29%
communicat-o2×1.29%
communication2×1.29%
interface2×1.29%
messaging2×1.29%

Frequently asked

Common questions about this comparison

Is Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Both Extended ECM | Document Management for Salesforce and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool offer paid plans only. Extended ECM | Document Management for Salesforce starts at paid; Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Extended ECM | Document Management for Salesforce (5.0★, 20 reviews) and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool (5.0★, 40 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Both apps are one-click installs from the Salesforce AppExchange. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the deeper published review base (40 vs 20), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Extended ECM | Document Management for Salesforce

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

1. Listing metadata

Extended ECM | Document Management for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Which has better reviews, Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Should I choose Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which is faster to set up, Extended ECM | Document Management for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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