Connector for G Suite® and Salesforce.com® vs Partner Contact Center Powered by Vonage

Side-by-side comparison

Connector for G Suite® and Salesforce.com®

3.8·5reviews

The Connector for G Suite and Salesforce.com is an easy to use full featured cloud based integration between Gmail, Google Calendar and Salesforce.

salesforcefree_to_install

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New comparison

Partner Contact Center Powered by Vonage

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

salesforcepaid

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At a glance

8 metrics · ★ = leads on this metric

Feature comparison between Connector for G Suite® and Salesforce.com® and Partner Contact Center Powered by Vonage
Metric	Connector for G Suite® and Salesforce.com®	Partner Contact Center Powered by Vonage
Rating	3.8 ★	★ 4.9 ★
Total reviews	5	★ 1k
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	—	1 tier
Listed features	3	9

AppRanks verdict

Generated from live data on this page

The call

On the measured data here, Partner Contact Center Powered by Vonage leads on more dimensions (2 vs 0). Pick Connector for G Suite® and Salesforce.com® if one of the points where it leads is what you need.

Where Partner Contact Center Powered by Vonage leads

Higher average rating: 4.9★ vs 3.8★.
More published reviews: 1,045 vs 5.

Pricing

Connector for G Suite® and Salesforce.com® lists a free tier (free_to_install); Partner Contact Center Powered by Vonage lists paid.

How this is generated

Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Connector for G Suite® and Salesforce.com® audit • Partner Contact Center Powered by Vonage audit

1. Listing metadata

Field-level data

Field	Connector for G Suite® and Salesforce.com®	Partner Contact Center Powered by Vonage
Tagline	“The Connector for G Suite and Salesforce.com is an easy to use full featured cloud based integration between Gmail, Google Calendar and Salesforce.”	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	iEnterprises	Vonage

Languages	1 supported	1 supported

Listed since	Jun 2016	May 2010

3. Features

As listed by each developer

Connector for G Suite® and Salesforce.com®

Brings Salesforce inside Gmail!
Works on mobile and in any browser
Nothing to install locally / completely cloud based

Partner Contact Center Powered by Vonage

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Connector for G Suite® and Salesforce.com®	Partner Contact Center Powered by Vonage
partner contact center	Not ranked	#1
contact center	Not ranked	#1
center	Not ranked	#1
gmail	#4	Not ranked
suite	#8	Not ranked

7. App details

Long-form description

Connector for G Suite® and Salesforce.com®

Email Calendar Integration Details - Provides a 360-degree view of CRM information from Gmail and Google Calendar - File a message in Salesforce.com from Gmail - File a Calendar item in Salesforce.com from the Google Calendar - Attach emails to a contact or lead or any module in Saleforce.com - Open, create and edit the relevant Salesforce.com contact, lead, opportunity or other (custom) modules without leaving the Gmail interface - Reply or Compose messages using email templates from Salesforce.com - Optionally automatically copy emails and attachments to Salesforce.com - Create rules for which emails get automatically synchronized - View and dial numbers using phone details from Salesforce.com from your mobile - Automatically shows social media insights from LinkedIn, Twitter and more within Gmail - Everything works on Mobile VIA the Gmail iOS or Android App. - Works with any Salesforce version The add-on can be deployed to your entire company or a one user user with a single click from this URL - https://gsuite.google.com/u/0/marketplace/app/salesforce_connector_for_g_suite/1085601474281

Partner Contact Center Powered by Vonage

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Frequently asked

Common questions about this comparison

Is Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage cheaper?

Neither Connector for G Suite® and Salesforce.com® nor Partner Contact Center Powered by Vonage lists a free plan. Connector for G Suite® and Salesforce.com® lists no paid plan with a published price; Partner Contact Center Powered by Vonage's paid plans start at $50 / user / month (USD). Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.

Which has better reviews, Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage?

Partner Contact Center Powered by Vonage has the higher average rating (4.9★ from 1,045 reviews) compared to Connector for G Suite® and Salesforce.com® (3.8★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage?

Partner Contact Center Powered by Vonage holds the higher average rating (4.9★ vs 3.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; Partner Contact Center Powered by Vonage has more published reviews to read for user-reported install experience (1,045 vs 5).

Which works better for small vs large Salesforce AppExchange admins?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: Connector for G Suite® and Salesforce.com® has 5 published reviews; Partner Contact Center Powered by Vonage has 1,045 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Connector for G Suite® and Salesforce.com® and Partner Contact Center Powered by Vonage?

Migration support varies by app and category. Connector for G Suite® and Salesforce.com® and Partner Contact Center Powered by Vonage both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Connector for G Suite® and Salesforce.com®" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Connector for G Suite® and Salesforce.com® vs Partner Contact Center Powered by Vonage

Connector for G Suite® and Salesforce.com®

Partner Contact Center Powered by Vonage

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Connector for G Suite® and Salesforce.com® · 0 changes

Partner Contact Center Powered by Vonage · 3 changes

7. App details

Frequently asked

Is Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage cheaper?

Which has better reviews, Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage?

Should I choose Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage?

Which is faster to set up, Connector for G Suite® and Salesforce.com® or Partner Contact Center Powered by Vonage?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Connector for G Suite® and Salesforce.com® and Partner Contact Center Powered by Vonage?

Track these apps' keyword rankings and listing changes

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