Temenos Journey Manager for Salesforce vs Partner Contact Center Powered by Vonage

Temenos Journey Manager integrates frictionless digital account opening, onboarding and service transactions into the Salesforce’s ecosystem. It creates applications for Salesforce reliant-businesses to seamlessly offer engaging, mobile-responsive customer experiences. It enables businesses to exchange form-based data with customers directly from Salesforce. Temenos Journey Manager simplifies customer engagement, delivering a highly optimized customer experience reducing abandonment. Social media pre-fill & integration with identity, imaging and signature providers reduces manual customer input. Infinity promotes business agility with rapid release, test and iterate capabilities including built-in analytics to identify abandonment hotspots. Central to Journey Manager is a no-code design capability for the interface and business logic. For financial services, government and field service organizations whose customer records are built around Salesforce, Temenos extends account applications, onboarding forms, and service input out to customers across mobile, tablet and desktop devices. Sales, Service and Financial Services Clouds compatible.

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.