Fieldirect vs Partner Contact Center Powered by Vonage

Fieldirect is intended to provide a tool that enables companies to track activity from their field resources (sales teams, service teams, picking and delivery teams, marketing execution, etc.). Within our app, you will be able to define zones with a point & a click right over the map; once you have defined your working zones, you will be able to assign resources to every location contained within the zone. The mobile app is built-in Salesforce1 App and it allows users to check-in, check-out, take and upload photographs and send alerts all registered on the Salesforce.com instance. On the web and within the Salesforce.com instance, you will receive all this information and from there you will be able to relate it to any object your ORG... there is also a map monitor that allows you to track where your resources and customers are. We have localized support both in English and Spanish with face to face presence in Mexico City, Monterrey, Guadalajara and Queretaro. If you are not a Salesforce.com user, don't worry... Fieldirect is available for non CRM users; contact us for info.

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.