Side-by-side comparison · 24 data points
GrowPromoter has developed a software solution, based on the Net Promoter® Score (NPS) and Customer Effort Score (CES) methodology and Employee Net Promoter® Score to measure continuously.
| GrowPromoter 100% native solution | GetFeedback | |
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| Description | ||
| Screenshots | — | — |
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SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| Metric | GrowPromoter 100% native solution | GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 3 | ★ 325 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | 3 |
| Review velocity (30d) | — | 0 new |
| Languages | 3 supported | 16 supported |
| Listed since | May 2015 | Feb 2014 |
GrowPromoter 100% native solution and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: GrowPromoter 100% native solution at paid, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GrowPromoter 100% native solution's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: GrowPromoter 100% native solution audit • GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit
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| Keyword | GrowPromoter 100% native solution | GetFeedback |
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| customer effort score | #1 | #3 |
| effort score ces | #1 | #4 |
| net promoter score | #1 | #4 |
| ces voc | #7 | #12 |
| ces voc in | #7 | #12 |
| Signal | GrowPromoter 100% native solution | GetFeedback |
|---|---|---|
| Average rating | 5.0 ★ (3) | 4.9 ★ (325) |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
Both GrowPromoter 100% native solution and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> offer paid plans only. GrowPromoter 100% native solution starts at paid; GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Compare the per-tier features in the Pricing section above before committing.
GrowPromoter 100% native solution (5.0★, 3 reviews) and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> (4.9★, 325 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
GrowPromoter 100% native solution holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
GrowPromoter 100% native solution typically suits early-stage and growth-mode teams based on its published review base (3 reviews). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. GrowPromoter 100% native solution and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GrowPromoter 100% native solution" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
