Perceptive Content Interact for Salesforce | Document Management vs Partner Contact Center Powered by Vonage

Perceptive Content Interact for Salesforce makes critical, unstructured content instantly available in the same system that helps you manage business relationships. From your familiar Salesforce interface, you capture, view and process Perceptive Content documents with just a few clicks. They become an extension of the Salesforce object you are working in so that you have a single view of the business relationship. The results promote a more streamlined and efficient office, enhancing your ability to focus on your customers.

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.