Empolis Service Express for Salesforce®
Empolis Industrial Knowledge for Salesforce enhances your Service Cloud with valuable service expertise, helping your agents solve customer cases more quickly and efficiently. Within the integrated sidebar, employees easily access intelligent search functions or decision trees. With digitalized expert knowledge at hand, they are simply guided to solutions for complex problems. By adding Empolis Industrial Knowledge to your service portal, your customer service is not only substantially improved, but it also becomes a job to work with. The intelligent extension provides access to all information within your service organization in just a few clicks. Decision trees and semantic search make troubleshooting extremely fast and optimize the first fix rate. This results in 31% shorter processing times and 43% fewer escalations to 2nd level support. Deliver better customer service with the all-in-one intelligent knowledge platform Empolis Industrial Knowledge.
Top keywords
- service6×4.38%
- knowledge5×3.65%
- customer3×2.19%
- empolis3×2.19%
- empolis industrial3×2.19%
- empolis industrial knowledge3×2.19%
- industrial3×2.19%
- industrial knowledge3×2.19%
- intelligent3×2.19%
- access2×1.46%
- customer service2×1.46%
- decision2×1.46%
Blackthorn Payments - Credit Card Processing, ACH, Subscriptions, FSL
FEATURES ✔ Lightning Virtual Terminal ✔ PCI-compliant payment methods ✔ Scheduled transactions w/ reattempt ✔ Automatically updated expired/lost cards. Account updater ✔ Payment requests w/ PayLink ✔ 135+ Currencies ✔ Any Object ✔ Charge, Authorize, Refund ✔ Disputes ✔ Historical Migration Sync ✔ PCI-Compliant SAQ-D ✔ SCA/3D Secure 2 Ready ✔ Recurring Billing & Payment Schedules ✔ Retry / Reattempt Logic ✔ Webhooks ✔ Native iOS & Android apps w/card readers ✔ EMV Certified - Card-Present Rates ✔ Swipe, Chip, Tap/NFC ✔ Field Service Lightning FSL ✔ Salesforce Mobile FOR ADMINS ✔ Packaged Rollups ✔ Communities / Experience Cloud ✔ Reports & Dashboard GATEWAYS & PROCESSORS ✔ 120+ Gateways ✔ Authorize.net ✔ Braintree ✔ Chase Paymentech ✔ Cybersource ✔ Elavon ✔ First Data ✔ Global Payments ✔ Heartland ✔ Stripe ✔ WorldPay ✔ EMEA: AliPay, BACS Direct Debit, Bancontact, Boleto, giropay, iDeal, Multibanco, Przelewy24 ✔ Pay Later Options: Afterpay, Klarna (with Stripe Checkout) ✔ Digital Wallets: Apple Pay, Google Pay, Clearpay, EPS, eWay, FPX, Plaid
Top keywords
- pay3×2.36%
- payment3×2.36%
- authorize2×1.57%
- gateways2×1.57%
- lightning2×1.57%
- pci-compliant2×1.57%
- reattempt2×1.57%
- stripe2×1.57%
