Which has better reviews, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant has the higher average rating (5.0★ from 4 reviews) compared to Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice (3.7★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Both apps are one-click installs from the Salesforce AppExchange. Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice has the deeper published review base (10 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice typically suits early-stage and growth-mode teams based on its published review base (10 reviews). RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Migration support varies by app and category. Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Genesys Cloud for vs RingByName Telephony — Salesforce

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice vs RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

Side-by-side comparison · 24 data points

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

3.7·10reviews

Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.

salesforcepaid

1. Listing metadata

Field-level data

	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant
Tagline	“Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.”236 chars	“Business telephony integration for Salesforce through an AppExchange Plugin. Make and receive phone calls using your business phone number directly through Salesforce. Contact details screenpop on inbound calls and click-to-call for outbound calls.”250 chars
Description	1126 / 2000 chars56% used	758 / 2000 chars38% used
Screenshots	—	—
Languages	nlenfifrde+10 more	enptes
Platforms	Salesforce	Salesforce
Developer	Genesys

At a glance

8 metrics · auto-computed

Feature comparison between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant
Metric	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant
Rating	3.7 ★	★ 5.0 ★
Total reviews	★ 10	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	15 supported	3 supported
Listed since	Jan 2016	Aug 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice at paid, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant; mid-market and enterprise admins with specific feature requirements should evaluate both — Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice's 10-review base may include the workflow context that matches your specific use case better than RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	January 15, 2016	August 15, 2018

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant
calls	Not ranked	#1
cti telephony	#7	Not ranked
phone number	Not ranked	#9
chatbot	#80	Not ranked
contact	Not ranked	#100

6. App details

Long-form description · keyword frequency

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

Salesforce has announced that Open CTI will reach End of Life (EoL) on February 28, 2028. As a result, this Genesys Cloud for Salesforce Open CTI integration will also be retired on that date. There is no immediate impact on current services or operations. Genesys Cloud operates independently of Open CTI and will remain unaffected. Customers should begin planning migration to supported experiences to ensure continuity and access to future innovation. Recommended options include: CX Cloud from Genesys and Salesforce: A future-ready foundation supporting evolving customer needs, including greater scalability and AI-driven innovation. Choose this if agents need to work within Salesforce with natively embedded Genesys capabilities. Native Genesys Cloud user interface: Choose this if agents can work directly in Genesys Cloud and do not require Open CTI within Salesforce. Salesforce CRM data can still be accessed and actioned. Migration timelines vary by organizational needs and readiness. There is no expected downtime, as Open CTI and the other recommended options can run concurrently during transition.

Top keywords

genesys6×3.64%
salesforce6×3.64%
cloud5×3.03%
cti5×3.03%
open5×3.03%
open cti5×3.03%
genesys cloud4×2.42%
agents2×1.21%
choose2×1.21%
innovation2×1.21%
migration2×1.21%
options2×1.21%

RingByName is a cloud-based PBX and VoIP service provider. We provide Enterprise class business phone service and powerful UCaaS features, combined with built-in customer contact and journey management tools. Our platform offers cutting edge features such as business texting, analytics, call recording, and mobile applications. It’s powerful and easy to manage platform allows enterprises to easily deploy and maintain across multiple locations. RingByName’s Salesforce plug-in allows you to integrate the power of RingByName with your Salesforce account. Install the RingByName application via the Salesforce App Exchange and extend the power of RingByName beyond a simple click-to-call interface into a fully integrated marriage of telephony and CRM.

Top keywords

ringbyname5×4.63%
salesforce3×2.78%
allows2×1.85%
business2×1.85%
platform2×1.85%
power2×1.85%
power of ringbyname2×1.85%
service2×1.85%

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice vs RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

1. Listing metadata

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant cheaper?

Which has better reviews, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Should I choose Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?