Podbox vs Partner Contact Center Powered by Vonage

You love your Salesforce right? But you also love your marketing tool or your e-commerce platform. Problem is, your data is clustered in all of your apps and chances are, you always need a piece of information that is not available in your CRM. Fear no more! Thanks to Podbox you can keep all the data from all of your business apps in sync together, automatically. No more time wasted on manual imports/exports between your Salesforce and email marketing tool, but also being able to access marketing campaign feedbacks (opens, clicks or unsubscribes) or your customer's purchase history from your e-commerce website directly in your CRM. You can finally get this precious 360° view of your leads and customers effortlessly. Whenever a contact is created or updated in your CRM, it will automatically get created or updated in your email marketing subscribers list or whenever someone places an order on your -commerce site it will get created or updated in your CRM. All of your apps can finally work together! Podbox is compatible with over 50 apps including: Mailchimp, Hubspot, CampaignMonitor, AWeber, Mailjet, Prestashop, Shopify, Zendesk... (full listing on our website)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.