Which is faster to set up, Zenkraft | Agentforce Extension for Tracking and Returns or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Zenkraft | Agentforce Extension for Tracking and Returns typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Zenkraft | Agentforce Extension for Tracking and Returns and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Migration support varies by app and category. Zenkraft | Agentforce Extension for Tracking and Returns and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zenkraft | Agentforce Extension for Tracking and Returns" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Zenkraft | Agentforce vs 360 SMS App for — Salesforce

Zenkraft | Agentforce Extension for Tracking and Returns vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Side-by-side comparison · 24 data points

Zenkraft | Agentforce Extension for Tracking and Returns

0.0·0reviews

Zenkraft is the fast-to-deploy Salesforce-native shipping, tracking, and returns app that improves shipping efficiency & customer experiences. Agentforce-ready, Zenkraft easily empowers Agent Actions to reduce "Where-is-my-order?" inquiries and more.

Shopifyfreemium

Change

1. Listing metadata

Field-level data

	Zenkraft \| Agentforce Extension for Tracking and Returns	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Tagline	“Zenkraft is the fast-to-deploy Salesforce-native shipping, tracking, and returns app that improves shipping efficiency & customer experiences. Agentforce-ready, Zenkraft easily empowers Agent Actions to reduce "Where-is-my-order?" inquiries and more.”250 chars	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars
Description	1123 / 2000 chars56% used	1162 / 2000 chars58% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Zenkraft, a Bringg Solution	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

9 metrics · auto-computed

Feature comparison between Zenkraft | Agentforce Extension for Tracking and Returns and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Metric	Zenkraft \| Agentforce Extension for Tracking and Returns	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Rating	—	4.9 ★
Total reviews	0	1.3k
Free plan	★ Yes	—
Pricing	freemium	paid
Built for Shopify	—	—
Pricing tiers	★ 2 tiers	1 tier
Listed features	6	★ 9
Languages	1 supported	16 supported
Listed since	Sep 2025	May 2016

AppRanks verdict

Generated from live data on this page

Based on the data on this page, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Zenkraft | Agentforce Extension for Tracking and Returns's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Zenkraft | Agentforce Extension for Tracking and Returns offers a free tier (freemium) while 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zenkraft | Agentforce Extension for Tracking and Returns's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Zenkraft | Agentforce Extension for Tracking and Returns's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Zenkraft | Agentforce Extension for Tracking and Returns audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit

Listed	September 3, 2025	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

Zenkraft | Agentforce Extension for Tracking and Returns

Zenkraft is 100% Salesforce native and Agentforce-ready, so you can: ☑ Ship, fulfill, track, and process returns from your existing platform with Agentforce - no time-consuming and costly integrations
Agentforce-ready to reduce support calls and offer exceptional self-service ☑ Offer real-time, tracking & updates to reduce “Where is my order?” inquiries ☑ Streamline returns with Agentforce automated RMAs, labels, and pick-ups
Optimize costs and shipping speed ☑ Pre-built access to 200+ carriers (includes FedEx, UPS, DHL, USPS, Doordash, and Shipt - parcel, same day, LTL delivery, and owned-fleet shipping types)
Deliver exceptional customer experiences: ☑ Offer multiple delivery options (including in-store pick-ups) ☑ Reveal estimated delivery dates & costs ☑ Provide delivery status on your branded website vs a carrier’s
Streamline shipping for faster delivery: ☑ Reduce manual tasks with automated shipping labels, pre-built scale and printer integrations ☑ Pack and ship from a warehouse, store location, or any other location.
Zenkraft operates cross-cloud, addressing a variety of shipping use cases across Retail, Consumer Goods, eCommerce, Manufacturing, Healthcare/Life Sciences, Service, and Legal and Financial institutions.

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Zenkraft \| Agentforce Extension for Tracking and Returns	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
delivery dates	#8	#2

9. App details

Long-form description · keyword frequency

Zenkraft | Agentforce Extension for Tracking and Returns

Zenkraft, a Bringg Solution, provides turn-key shipping, fulfillment, tracking, and returns without having to leave Salesforce or build complex integrations. As the only Salesforce-native shipping app, Zenkraft is, by definition, Agentforce-ready upon installation. It has never been easier to provide exceptional customer shipping experiences, reduce inefficiencies, reduce your shipping costs. With Zenkraft, you can: ☑ Easily ship with 200+ carriers including FedEx, UPS, DHL, USPS, Doordash, and Shipt (supports parcel, same day, LTL delivery, and owned-fleet shipping types) ☑ Provide customers with multiple delivery options (including in-store pick-ups) ☑ Offer estimated delivery dates & calculate costs for a better experience ☑ Reduce manual tasks with automated shipping labels & documentation, scale and printer integrations ☑ Reduce service costs by empowering customers with shipment tracking and real-time tracking updates ☑ Streamline & simplify returns processing, RMA creation, and returns pick-up ☑ Drive more post-sale traffic by providing delivery status on your branded website vs a carrier’s site

Top keywords

shipping6×4.08%
delivery4×2.72%
reduce4×2.72%
costs3×2.04%
returns3×2.04%
tracking3×2.04%
zenkraft3×2.04%
customers2×1.36%
including2×1.36%
integrations2×1.36%
provide2×1.36%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email

Zenkraft | Agentforce Extension for Tracking and Returns vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Zenkraft | Agentforce Extension for Tracking and Returns

1. Listing metadata

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Zenkraft | Agentforce Extension for Tracking and Returns · 0 changes

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

9. App details

Frequently asked

Is Zenkraft | Agentforce Extension for Tracking and Returns or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI cheaper?

Should I choose Zenkraft | Agentforce Extension for Tracking and Returns or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Which is faster to set up, Zenkraft | Agentforce Extension for Tracking and Returns or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Zenkraft | Agentforce Extension for Tracking and Returns and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?