Which has better reviews, Case Tracer or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the higher average rating (4.9★ from 1,280 reviews) compared to Case Tracer (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Case Tracer or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce holds the higher average rating (4.9★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Case Tracer or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Case Tracer typically suits early-stage and growth-mode teams based on its published review base (1 reviews). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Case Tracer and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Migration support varies by app and category. Case Tracer and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Case Tracer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Case Tracer vs 360 SMS App for — Salesforce

Case Tracer vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Name: Case Tracer
Availability: OnlineOnly
Rating: 1 (1 reviews)

Side-by-side comparison · 24 data points

Case Tracer

1.0·1reviews

Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.

salesforcefree

Change

1. Listing metadata

Field-level data

	Case Tracer	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Tagline	“Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.”247 chars	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars
Description	495 / 2000 chars25% used	1182 / 2000 chars59% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	BJIT Group	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

8 metrics · auto-computed

Feature comparison between Case Tracer and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce
Metric	Case Tracer	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Rating	1.0 ★	★ 4.9 ★
Total reviews	1	★ 1.3k
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	5	★ 9
Languages	1 supported	16 supported
Listed since	Apr 2024	May 2016

Listed	April 29, 2024	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

Case Tracer

SESSION TIMER: ✅ Tracks the time spent by agents on individual case records ✅ Timer starts and stops based on user interactions and case status changes
RECOMMENDED RESPONSE TIME: ✅ Monitors the time taken to initiate action on case records ✅ Automatically starts based on user interactions, community portal activity, or case updates ✅ Configurable timer stages and criteria for automatic start/stop
CASE MATCHING & CASE MERGING: ✅ Identifies and merges duplicate case records for streamlined data management
CASE TRACER HISTORY TRACKING: ✅ Tracks changes in case history for enhanced visibility ✅ Automatically creates history tracking records for standard or custom fields
UTILITY BAR: ✅ Provides a simplified interface for case tracking within Salesforce ✅ Visualizes ongoing staged cases, owned cases, and queues for agents and support team managers

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat

Keyword	Case Tracer	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
case management	#81	#6
your case data	#11	#12

7. App details

Long-form description · keyword frequency

Case Tracer

This application expands the functionalities of the default Case object, providing users with advanced features. With tools like the 'Session Timer' and 'Recommended Response Time' agents can efficiently manage their time and prioritize cases effectively. The 'Case Tracer History Tracking' feature enables users to monitor changes in case history seamlessly. Furthermore, the 'Case Matching & Case Merging' functionality simplifies the process of identifying and merging similar case records.

Top keywords

case4×5.97%
'case2×2.99%
history2×2.99%
users2×2.99%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Case Tracer vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Case Tracer

1. Listing metadata

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Case Tracer · 0 changes

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

7. App details

Frequently asked

Is Case Tracer or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce cheaper?

Which has better reviews, Case Tracer or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Should I choose Case Tracer or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Which is faster to set up, Case Tracer or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Case Tracer and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?