Which has better reviews, Case Tracer or DocuSign eSignature for Salesforce: The trusted eSignature solution?

DocuSign eSignature for Salesforce: The trusted eSignature solution has the higher average rating (4.5★ from 4,647 reviews) compared to Case Tracer (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Case Tracer or DocuSign eSignature for Salesforce: The trusted eSignature solution?

DocuSign eSignature for Salesforce: The trusted eSignature solution holds the higher average rating (4.5★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Case Tracer or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Both apps are one-click installs from the Salesforce AppExchange. DocuSign eSignature for Salesforce: The trusted eSignature solution has the deeper published review base (4,647 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Case Tracer typically suits early-stage and growth-mode teams based on its published review base (1 reviews). DocuSign eSignature for Salesforce: The trusted eSignature solution typically suits early-stage and growth-mode teams based on its published review base (4,647 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Case Tracer and DocuSign eSignature for Salesforce: The trusted eSignature solution?

Migration support varies by app and category. Case Tracer and DocuSign eSignature for Salesforce: The trusted eSignature solution both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Case Tracer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Case Tracer vs DocuSign eSignature — Salesforce

Case Tracer vs DocuSign eSignature for Salesforce

Name: Case Tracer
Availability: OnlineOnly
Rating: 1 (1 reviews)

Side-by-side comparison · 24 data points

Case Tracer

1.0·1reviews

Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.

salesforcefree

Change

1. Listing metadata

Field-level data

	Case Tracer	DocuSign eSignature for Salesforce
Tagline	“Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.”247 chars	“Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now””185 chars
Description	495 / 2000 chars25% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfrdeit+7 more
Platforms	Salesforce	Salesforce
Developer	BJIT Group	Docusign, Inc**

At a glance

9 metrics · auto-computed

Feature comparison between Case Tracer and DocuSign eSignature for Salesforce: The trusted eSignature solution
Metric	Case Tracer	DocuSign eSignature for Salesforce: The trusted eSignature solution
Rating	1.0 ★	★ 4.5 ★
Total reviews	1	★ 4.6k
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	★ 5	3
Review velocity (30d)	—	0 new
Languages	1 supported	12 supported
Listed since	Apr 2024	Mar 2010

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, DocuSign eSignature for Salesforce: The trusted eSignature solution is the stronger choice for most Salesforce AppExchange admins — 4.5★ vs Case Tracer's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Case Tracer offers a free tier (free) while DocuSign eSignature for Salesforce: The trusted eSignature solution starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

DocuSign eSignature for Salesforce: The trusted eSignature solution has the larger user base (4,647 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Case Tracer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to DocuSign eSignature for Salesforce: The trusted eSignature solution; mid-market and enterprise admins with specific feature requirements should evaluate both — Case Tracer's 1-review base may include the workflow context that matches your specific use case better than DocuSign eSignature for Salesforce: The trusted eSignature solution's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Case Tracer audit • DocuSign eSignature for Salesforce: The trusted eSignature solution audit

Listed	April 29, 2024	March 7, 2010

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Case Tracer	DocuSign eSignature for Salesforce
and service	Not ranked	#1
email to case	Not ranked	#1
sensitive data	Not ranked	#1
optimize	#6	Not ranked
case management	#8	Not ranked

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Case Tracer	DocuSign eSignature for Salesforce
Average rating	1.0 ★ (1)	4.5 ★ (4.6k)
Rating distribution	5— 4— 3— 2— 1—	550% 40% 30% 20% 150%
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

5 latest reviews · each app

Case Tracer

No reviews yet.

DocuSign eSignature for Salesforce

7. App details

Long-form description · keyword frequency

Case Tracer

This application expands the functionalities of the default Case object, providing users with advanced features. With tools like the 'Session Timer' and 'Recommended Response Time' agents can efficiently manage their time and prioritize cases effectively. The 'Case Tracer History Tracking' feature enables users to monitor changes in case history seamlessly. Furthermore, the 'Case Matching & Case Merging' functionality simplifies the process of identifying and merging similar case records.

Top keywords

case4×5.97%
'case2×2.99%
history2×2.99%
users2×2.99%

DocuSign eSignature for Salesforce

• Maximize your Salesforce investment and streamline your agreement processes intelligently with the world’s most trusted eSignature solution for the world’s #1 CRM. • Send agreements for signatures: Send agreements directly to Salesforce contacts or specify email addresses. Include messages, reminders, and authentication options. • Create agreements with Salesforce data: Create agreements with Docusign templates that pull in any Salesforce data saved on that record with merge fields. • Responsive signing: Signers on mobile phones can access a parallel version of the document that automatically adapts its formatting to the device’s size and orientation. • Salesforce data writeback: Signed documents and signer-provided data is automatically written back to Salesforce. • Clicks-not-code configuration: Our modern UI ensures that your team can deploy quickly without complex integrations across Sales, Service, Financial Services, Experience, and Government Cloud. • Docusign eSignature meets compliance standards - including ISO 27001-certified, HIPAA, 21 CFR Part 11, Sarbanes-Oxley and FedRAMP - and provides SOC-audited data center and full encryption for all archived documents.

Top keywords

salesforce6×3.73%
data5×3.11%
agreements4×2.48%
salesforce data3×1.86%
automatically2×1.24%
documents2×1.24%
docusign2×1.24%
esignature2×1.24%
send2×1.24%
send agreements2×1.24%
world2×1.24%

Case Tracer vs DocuSign eSignature for Salesforce

Case Tracer

1. Listing metadata

DocuSign eSignature for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Case Tracer or DocuSign eSignature for Salesforce: The trusted eSignature solution cheaper?

Which has better reviews, Case Tracer or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Should I choose Case Tracer or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Which is faster to set up, Case Tracer or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Case Tracer and DocuSign eSignature for Salesforce: The trusted eSignature solution?