Girik SMS & CTI vs Axialys for — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Axialys for Salesforce Service Cloud Voice

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

salesforcepaid

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Axialys for Salesforce Service Cloud Voice
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Axialys for Salesforce Service Cloud Voice provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions.”188 chars
Description	1084 / 2000 chars54% used	847 / 2000 chars42% used
Screenshots	—	—
Languages	en	enfr
Platforms	Salesforce	Salesforce
Developer	Girikon AI	AXIALYS
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Axialys for Salesforce Service Cloud Voice
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Axialys for Salesforce Service Cloud Voice
Rating	5.0 ★	—
Total reviews	32	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	2 supported
Listed since	Jan 2025	Feb 2024

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Axialys for Salesforce Service Cloud Voice

Our fully Cloud-based contact center solution, Axialys for Service Cloud Voice is designed to optimally manage incoming and outgoing calls.
Axialys provides cloud telephony as well as a cloud-call-center software. Telecom Operator and Editor, we have a complete control on our network, delivering a high level audio quality in voice interactions as well as a drastic cost reductions
User -friendly, intuitive interface for 2 different management levels: supervisor and administrator. Detailed real-time monitoring & statistical reports allowing you to monitor your call center

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Axialys for Salesforce Service Cloud Voice
service cloud voice	Not ranked	#2
cti telephony	#3	Not ranked
call logging	#3	Not ranked
cloud voice	Not ranked	#8
telephony	#9	Not ranked

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Axialys for Salesforce Service Cloud Voice

With Axialys for Salesforce Service Cloud Voice, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, call-recording, call-routing, call-queuing, advanced reporting. As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions (stereophonics' recordings). The Axialys for Salesforce Service Cloud Voice integration improves the quality of every interaction in order to offer the best customer experience as possible. Axialys for Salesforce Service Cloud Voice, allow your company to : . have the benefit of a complete native integration with Salesforce . deliver Voice Flows . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality

Top keywords

voice5×4.39%
salesforce4×3.51%
axialys3×2.63%
axialys for salesforce3×2.63%
benefit3×2.63%
cloud3×2.63%
cloud voice3×2.63%
quality3×2.63%
salesforce service3×2.63%

Frequently asked

Common questions about this comparison

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Axialys for Salesforce Service Cloud Voice cheaper?

Both Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Axialys for Salesforce Service Cloud Voice offer paid plans only. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice starts at paid; Axialys for Salesforce Service Cloud Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Axialys for Salesforce Service Cloud Voice?

AppRanks cannot separate these two on rating, because neither publishes one. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice does carry the larger published review base (32 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Axialys for Salesforce Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Axialys for Salesforce Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Axialys for Salesforce Service Cloud Voice

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

Axialys for Salesforce Service Cloud Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Axialys for Salesforce Service Cloud Voice cheaper?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Axialys for Salesforce Service Cloud Voice?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Axialys for Salesforce Service Cloud Voice?

Which works better for small vs large Salesforce AppExchange admins?

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