Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or CitNOW Workshop cheaper?

CitNOW Workshop is the cheaper option — it offers a free plan (free_to_install). Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). CitNOW Workshop typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Girik SMS & CTI vs CitNOW Workshop — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs CitNOW Workshop

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	CitNOW Workshop
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“With this seamless integration into the Salesforce platform, CitNOW Workshop app is now automatically linked to both the customer and vehicle records in Salesforce. This further enhances transparency and allows for robust, data-driven decision making.”251 chars
Description	1084 / 2000 chars54% used	1135 / 2000 chars57% used
Screenshots	—	—
Languages	en	enfr
Platforms	Salesforce	Salesforce
Developer	Girikon AI	CitNOW Group

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and CitNOW Workshop
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	CitNOW Workshop
Rating	5.0 ★	—
Total reviews	32	0
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	2 supported
Listed since	Jan 2025	Sep 2023

Listed	January 14, 2025	September 19, 2023

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

CitNOW Workshop

Improved Decision Making & Marketing: Dealerships can easily view acceptance rates for Red and Amber work, providing key insights into customer behaviour and preferences. They can now use all of this data to drive further marketing campaigns.
Enhanced Performance Tracking: Dealerships can leverage new dashboard functionalities to monitor their performance across multiple metrics. This includes the number of videos sent and watched, providing valuable insights into customer engagement.
Comprehensive Overview: By integrating CitNOW Workshop data with Salesforce, dealerships can now gain a holistic understanding of both the customer and their vehicle. This integrated view enables dealerships to provide better service and build stronger

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	CitNOW Workshop
cti telephony	#3	Not ranked
call logging	#3	Not ranked
telephony	#9	Not ranked

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

CitNOW Workshop

CitNOW, a renowned provider of digital automotive solutions, is delighted to announce the integration of its Workshop app with Salesforce Automotive Cloud. This strategic alignment furthers CitNOW's commitment to delivering the ultimate Customer 360 and Vehicle 360 experience to its extensive network of dealerships across the globe. The CitNOW Workshop app, widely utilised by aftersales teams for electronic Vehicle Health Checks (eVHC), has revolutionised the customer-dealership dynamic. The app combines your eVHC videos with parts, and labour cost information into a clear, comprehensive package, equipping customers with all the information they need to greenlight any proposed repair work efficiently. This integration not only streamlines the process but can also lead to cost and time savings for dealerships. With this seamless integration into the Salesforce platform, CitNOW Workshop is automatically linked to both the customer and vehicle records in Salesforce, enabling a more efficient eVHC process. This enhances more robust reporting enabling data-driven decisions and follow on communications to sell more work.

Top keywords

citnow3×1.86%
evhc3×1.86%
integration3×1.86%
salesforce3×1.86%
vehicle3×1.86%
workshop3×1.86%
3602×1.24%
automotive2×1.24%

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs CitNOW Workshop

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

CitNOW Workshop

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or CitNOW Workshop cheaper?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or CitNOW Workshop?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or CitNOW Workshop?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and CitNOW Workshop?