Girik SMS & CTI vs XSELL Rewards — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs XSELL Rewards - Loyalty and Cross Sell Application

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

salesforcepaid

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	XSELL Rewards - Loyalty and Cross Sell Application
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“XSELL Rewards Application is a Loyalty application with Cross Selling Support for the Financial Services Industry.”116 chars
Description	1084 / 2000 chars54% used	1100 / 2000 chars55% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Oria Pty Ltd
Listed	January 14, 2025	July 17, 2023

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and XSELL Rewards - Loyalty and Cross Sell Application
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	XSELL Rewards - Loyalty and Cross Sell Application
Rating	5.0 ★	—
Total reviews	32	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Jan 2025	Jul 2023

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

XSELL Rewards - Loyalty and Cross Sell Application

XSELL is a SaaS Application based on the market leading Salesforce Cloud Platform and is compatible with the Salesforce Financial Services Cloud. Though, it can be used without the Financial Services Cloud.
The XSELL Application calculates rewards based on the financial products the customer holds using information about the current status of those products together with user defined rewards rules.
XSELL supports Cross Selling by allocating additional rewards points for customers who hold more than one product across products, systems, domains and enterprises based on specified cross sell specific rules.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	XSELL Rewards - Loyalty and Cross Sell Application
cti telephony	#3	Not ranked
call logging	#3	Not ranked
rewards	Not ranked	#5
reward	Not ranked	#6
telephony	#9	Not ranked

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

XSELL Rewards - Loyalty and Cross Sell Application

Key XSELL Rewards features: 1. Monetises loyalty in the form of rewards calculated on a daily basis based on a customer's holdings at a given moment, similar to interest rate calculations in a bank. 2. Minimises integration efforts - utilises existing established data feeds from core systems to your Salesforce CRM Platform. 3. Decouples Core Product systems from Cross Selling logic. 4. Establishes a unique Rewards Id - providing a single view of a customer's rewards and redemptions. For a new client the Reward id can be provided to the client via digital channels, a Call Center, a Company Portal, CRM or Marketing Campaign. 5. Aggregates information about a customer's spending across different products and domains in the form of asset groups that your business can define. Asset groups provide a flexible way to create a set of rewards calculation rules. 6. Provides Rules for computing rewards based on a Customers asset profile. Rules can be based on multiple asset groups to support cross selling. 7. XSELL Rewards Rules can be applied to both individual and business entities.

Top keywords

rewards7×3.93%
asset4×2.25%
rules4×2.25%
asset groups3×1.69%
customer's3×1.69%
groups3×1.69%
business2×1.12%
client2×1.12%

Frequently asked

Common questions about this comparison

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or XSELL Rewards - Loyalty and Cross Sell Application cheaper?

Both Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and XSELL Rewards - Loyalty and Cross Sell Application offer paid plans only. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice starts at paid; XSELL Rewards - Loyalty and Cross Sell Application starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or XSELL Rewards - Loyalty and Cross Sell Application?

AppRanks cannot separate these two on rating, because neither publishes one. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice does carry the larger published review base (32 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or XSELL Rewards - Loyalty and Cross Sell Application?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). XSELL Rewards - Loyalty and Cross Sell Application typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs XSELL Rewards - Loyalty and Cross Sell Application

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

XSELL Rewards - Loyalty and Cross Sell Application

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or XSELL Rewards - Loyalty and Cross Sell Application cheaper?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or XSELL Rewards - Loyalty and Cross Sell Application?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or XSELL Rewards - Loyalty and Cross Sell Application?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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