Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Airship typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Girik SMS & CTI vs Airship — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Airship

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

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1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Airship
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Airship and Salesforce Marketing Cloud work together, giving Salesforce Journey Builder customers access to Airship’s robust Mobile Push Notifications, In-App Messaging, Data and channels not available in Mobile Studio (Mobile Wallet, Web Notifications).”254 chars
Description	1084 / 2000 chars54% used	1110 / 2000 chars56% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Airship
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Airship
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Airship
Rating	5.0 ★	5.0 ★
Total reviews	★ 32	2
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	3 tiers	—
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Jan 2025	Jun 2017

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Airship

Expansive Mobile Engagement: Engage more customers with powerful mobile messaging, connecting Airship mobile with other Journey Builder channels. Create seamless experiences with channels not available in Salesforce (Mobile Wallet, Web Notifications).
Streamlined Connections: Visualize the entire customer journey across channels in one interface, and quickly deploy Airship mobile messages. Engage customers on mobile apps with Airship In-App Messages & Message Center, all triggered by Journey Builder.
Personalized Customer Experiences: Gain a more holistic view of your customers and deeper insights by streaming customer data from Airship back to Salesforce in real-time. Consistently personalize across channels with Airship's MoveableInk integration.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Airship
journey builder	Not ranked	#1
builder	Not ranked	#2
cti telephony	#3	Not ranked
call logging	#3	Not ranked
salesforce mobile	Not ranked	#3

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Airship

Now you can coordinate all your cross-channel engagement campaigns within the Salesforce Marketing Cloud Journey Builder via Airship’s bi-directional integration. Easily zero in on the exact mobile insights necessary to drive automated and targeted actions in other systems, and unlock real-time mobile behavior events through the Airship Journey Builder integration. For example: - Acquire customers on Mobile Wallet by delivering passes on any Salesforce or Airship channel. - Welcome new customers with Airship real-time In-App Messages triggered from Salesforce Journey Builder. - Personalize Salesforce messages with customer attributes and behavioral data from Airship. - Trigger a loyalty or promotional Airship Journey from Salesforce Journey Builder. - Use Airship's integration with Movable Ink to insert dynamic content and personalization that's consistent across channels. - Send abandoned cart and upsell promotions via Airship Web Notifications, triggered from Salesforce Journey Builder. - Send personalized promotions via Airship Message Center, triggered from Salesforce Journey Builder.

Top keywords

airship8×5.26%
journey7×4.61%
salesforce7×4.61%
builder6×3.95%
journey builder6×3.95%
salesforce journey4×2.63%
salesforce journey builder4×2.63%
integration3×1.97%

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Airship

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

Airship

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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