Which has better reviews, Processity Data History - Unlimited Salesforce Field History or Vonage Premier for Salesforce Voice Contact Center and CTI?

Processity Data History - Unlimited Salesforce Field History (5.0★, 8 reviews) and Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Processity Data History - Unlimited Salesforce Field History or Vonage Premier for Salesforce Voice Contact Center and CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 8), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Processity Data History - Unlimited Salesforce Field History typically suits early-stage and growth-mode stores based on its review-base composition (8 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Processity Data vs Vonage Premier for — Salesforce

Processity Data History - Unlimited Salesforce Field History vs Vonage Premier for Salesforce Voice Contact Center and CTI

Side-by-side comparison · 24 data points

Processity Data History - Unlimited Salesforce Field History

5.0·8reviews

Processity Data History provides Unlimited field update history, process tracking & insights across any Salesforce org, object & field type; and helps you manage compliance, visualise updates, process flow maps & process performance.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Processity Data History - Unlimited Salesforce Field History	Vonage Premier for Salesforce Voice Contact Center and CTI
Tagline	“Processity Data History provides Unlimited field update history, process tracking & insights across any Salesforce org, object & field type; and helps you manage compliance, visualise updates, process flow maps & process performance.”233 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	1176 / 2000 chars59% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Processity.ai	Vonage
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Processity Data History - Unlimited Salesforce Field History and Vonage Premier for Salesforce Voice Contact Center and CTI
Metric	Processity Data History - Unlimited Salesforce Field History	Vonage Premier for Salesforce Voice Contact Center and CTI
Rating	★ 5.0 ★	4.9 ★
Total reviews	8	★ 1k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Aug 2024	May 2010

AppRanks verdict

Generated from live data on this page

Processity Data History - Unlimited Salesforce Field History and Vonage Premier for Salesforce Voice Contact Center and CTI are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Processity Data History - Unlimited Salesforce Field History at paid, Vonage Premier for Salesforce Voice Contact Center and CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Processity Data History - Unlimited Salesforce Field History 's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Processity Data History - Unlimited Salesforce Field History audit • Vonage Premier for Salesforce Voice Contact Center and CTI audit

Last updated	—	—

3. Features

As listed by each developer

Processity Data History - Unlimited Salesforce Field History

Comprehensive Auditing: Data History excels in tracking detailed field changes, surpassing Salesforce's native limitations with its ability to audit an unlimited number of fields including long-text fields and roll-up summaries.
Stringent Data Security: Built to the highest standards of data security and governance, ensuring robust protection of your auditing processes.
Compliance Readiness: Designed to aid in meeting critical compliance requirements for regulations like GDPR, SOX and HIPAA, making it suitable for various regulated industries.
User-Centric Design: Tailored to suit different roles within an organization, Data History offers a customizable and intuitive user experience.
Seamless Salesforce Integration: Integrates flawlessly with Salesforce, maintaining high standards of efficiency and security within your existing ecosystem.
Ideal for Various Industries: Perfect for organizations seeking detailed audit trails and sophisticated data analysis, especially in environments demanding high compliance and data integrity.
Transformative Auditing Experience: Data History revolutionizes the traditional auditing process, combining meticulous data tracking with process insights, setting a new benchmark for audit solutions in the Salesforce ecosystem.
Get started quickly with Data History! Access our Quick Start Guide for setup instructions or the Comprehensive User Guide for detailed insights — available under the "More Details" section of this listing.
Processity Data History, formerly known as Audicity.

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Processity Data History - Unlimited Salesforce Field History	Vonage Premier for Salesforce Voice Contact Center and CTI
contact	Not ranked	#9
chatbot	Not ranked	#18
powerful forms	Not ranked	#49

9. App details

Long-form description · keyword frequency

Processity Data History - Unlimited Salesforce Field History

Processity Data History, the complete and insightful auditing tool. Data History provides an unparalleled auditing and process insight experience. It tracks field changes in Salesforce without limits. Built to stringent data security and governance standards, it ensures your data is not only audited but also protected, aiding compliance with GDPR, SOX, HIPAA, and other regulations. Tailored for diverse business needs, Data History is adaptable and user-friendly. Extensive field audit trails are available directly on record pages. But it is more than just data, insights can be gained from those records: You can go from seeing what changed to why it changed by clicking through to explore the context. For example, ‘Trace Explorer’ view can take an audit record for an Account change and provide the context to show that the Account was updated as a result of a change on a related Opportunity - this view of the lineage of record changes gives you process insights. Data History represents a new standard in Salesforce auditing. Explore this innovative solution on the Salesforce AppExchange and transform your approach to data integrity, security, and compliance.

Top keywords

data8×4.37%
data history4×2.19%
history4×2.19%
auditing3×1.64%
record3×1.64%
salesforce3×1.64%
account2×1.09%
audit2×1.09%
change2×1.09%
changed2×1.09%
changes2×1.09%
compliance2×1.09%

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm

Processity Data History - Unlimited Salesforce Field History vs Vonage Premier for Salesforce Voice Contact Center and CTI

Processity Data History - Unlimited Salesforce Field History

1. Listing metadata

Vonage Premier for Salesforce Voice Contact Center and CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Processity Data History - Unlimited Salesforce Field History · 1 changes

Vonage Premier for Salesforce Voice Contact Center and CTI · 3 changes

9. App details

Frequently asked

Is Processity Data History - Unlimited Salesforce Field History or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Which has better reviews, Processity Data History - Unlimited Salesforce Field History or Vonage Premier for Salesforce Voice Contact Center and CTI?

Should I choose Processity Data History - Unlimited Salesforce Field History or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which is faster to set up, Processity Data History - Unlimited Salesforce Field History or Vonage Premier for Salesforce Voice Contact Center and CTI?

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Which works better for small vs large Salesforce AppExchange stores?

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