Which has better reviews, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the higher average rating (4.8★ from 217 reviews) compared to RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call (4.3★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics holds the higher average rating (4.8★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the deeper published review base (217 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call typically suits early-stage and growth-mode teams based on its published review base (13 reviews). CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode teams based on its published review base (217 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Migration support varies by app and category. RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

RingEX by vs CloudCall for — Salesforce

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs RingEX by RingCentral

Side-by-side comparison · 24 data points

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

4.8·217reviews

CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.

salesforcepaid

Change

1. Listing metadata

Field-level data

	RingEX by RingCentral	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
Tagline	“Sellers get integrated calling and SMS, automated call logging, and instant customer lookups to keep focus while eliminating app switching. Marketers can produce world-class webinars with ease with automated campaign creation, lead management, and more.”253 chars	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars
Description	1191 / 2000 chars60% used	1103 / 2000 chars55% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	RingCentral, Inc.	CloudCall
Listed

At a glance

8 metrics · auto-computed

Feature comparison between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics
Metric	RingEX by RingCentral: Business Phone \| Webinar \| SMS \| Click-to-call	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
Rating	4.3 ★	★ 4.8 ★
Total reviews	13	★ 217
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	2 tiers	★ 3 tiers
Listed features	★ 4	3
Languages	1 supported	1 supported
Listed since	Mar 2025	Jul 2013

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call offers a free tier (free_to_install) while CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's 13-review base may include the workflow context that matches your specific use case better than CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Last updated	—	—

Keyword	RingEX by RingCentral	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
lead capture	#112	#90

7. App details

Long-form description · keyword frequency

RingEX by RingCentral

RingCentral for Salesforce brings the best of RingEX and RingCentral Webinar into Salesforce so sellers and marketers can do their best work. With the integration, sellers get: Embedded dialing and SMS: Quit paying the toggle tax! Embed RingCentral’s telephony and SMS directly into Salesforce with click-to-dial and SMS in your CRM. Automated customer lookups: When you receive an inbound call, we instantly search your records and display the associated contact information. Disposition logging: Automatically log an HVS disposition, freeing your sellers from repetitive, low-value tasks. With the RingCentral Webinar for Salesforce integration, marketers get: Simplified management: Our direct data synchronization eliminates the need to download, clean, and upload webinar data into Salesforce. Automatic Campaign Creation: When you set up a webinar on RingCentral a corresponding Salesforce campaign springs to life. This automation ensures that marketing efforts are aligned and ready to capture every opportunity. Effortless Lead & Attendee Management: When someone registers to the minute they attend your webinar our system automatically adds them as leads and campaign members.

Top keywords

salesforce6×3.55%
ringcentral5×2.96%
webinar5×2.96%
campaign3×1.78%
sellers3×1.78%
sms3×1.78%
automatically2×1.18%
data2×1.18%
disposition2×1.18%
integration2×1.18%
management2×1.18%
marketers2×1.18%

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs RingEX by RingCentral

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

1. Listing metadata

RingEX by RingCentral

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

RingEX by RingCentral · 5 changes

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics · 0 changes

7. App details

Frequently asked

Is RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics cheaper?

Which has better reviews, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Should I choose RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Which is faster to set up, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?